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Hamza Elmahi, Senoir Service Engineer - Earthmoving Equipment

Hamza Elmahi

Senoir Service Engineer - Earthmoving Equipment ·ZOOMLION Gulf FZE

United Arab Emirates

Bachelor's degree, Mechanical Engineering

Work experience

Total years of experience: 15 years, 0 months

Senoir Service Engineer - Earthmoving Equipment

January 2025 - Present

ZOOMLION Gulf FZE

Dubai, United Arab Emirates

January 2025 - Present

• Diagnostic and troubleshooting of earthmoving machinery related to the
hydraulic, engine, and transmission systems, as well as more thorough
inspections using preventive maintenance.

Company industry:
Construction & Building

Senior Mechanical Equipment Engineer

December 2023 - December 2024

Al-Marwan General Contracting Company.

Sharjah, United Arab Emirates

December 2023 - December 2024

• Troubleshooting and Diagnostic of Volvo Construction Equipments fleet
associated with Engine, Transmission and Hydraulic system, plus make a
More Care inspection with Preventive Maintenance.
• Monitor the fleet of Volvo Construction Equipments by selecting the
appropriate spare parts and provide technical support.

Company industry:
Construction & Building
Job role:
Engineering

Senior Sales Engineer.

July 2022 - December 2023

CTC Engineering - CTC Group - Agent of CASE IH.

Khartoum, Sudan

July 2022 - December 2023

• Selling for all CASE IH products by provide an agricultural solution.
• Assist for choosing the correct agricultural equipments as the applications.
• Prepare a Presentation for products by providing the features and benefits.
• Support sales executives with solution selling into prospect account base.
• Model the financial business case associated with each sales opportunity.
• Successfully match customer claim/requirements to proposed solutions.
• Manage all technical aspects of RFP / RFI responses.
• Collect and document from competitors.
• Effectively communicate client needs to the R&D teams for future product

Company industry:
Mechanical Engineering

Customer Support Manager

July 2021 - July 2022

Golden Arrow Ltd.

Khartoum, Sudan

July 2021 - July 2022

• Analyze and manage the Aftermarket penetration for the parts and
service business of the customers.
• Continuously improved Sales Argumentation.
• Technical Documentation.
• To assist the CSR with gathering customer data.
• Sales Document/ Marketing Material that includes relevant competitor
Information.

Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

Customer Support Representative.

January 2017 - January 2021

Albarajoub Engineering Company

Khartoum, Sudan

January 2017 - January 2021

• Being the main service market commercial interface between the dealer
and the customers.
• Sell as much of products and services as possible to the machine
owners, after the point of purchase.
• Gather customer feedback on dealer and machine performance
• Gather and report back market intelligence in the area of Aftermarket
• Assist with/handle Commercial Goodwill Requests
• Techline process/ follow-up on old technical problems

Company industry:
General Engineering Consultancy

Senior Mechanical Engineer

January 2011 - January 2017

Albarajoub Engineering Company

Khartoum Bahri, Sudan

January 2011 - January 2017

• Gained sufficient experience in determining the mechanical faults in Volvo
products line.
• Skillful to use Volvo diagnostic system (VCADS, MATRIS).
• Travelling to visit potential clients.
• Making technical presentations and demonstrating how a product
will meet client needs.
• Can identify a customer needs potential optimization.
• Providing pre-sales technical assistance and product education .

Company industry:
General Engineering Consultancy

Education

Sudan University of Science and Technology.

November 2010

November 2010

Bachelor's degree, Mechanical Engineering

Sudan

Skills

MECHANICAL ENGINEERING
Intermediate
MECHANICAL ENGINEERING
Intermediate
ATOMIC FORCE MICROSCOPY
Intermediate
ATOMIC FORCE MICROSCOPY
Intermediate
PRODUCT SUPPORT
Intermediate
PRODUCT SUPPORT
Intermediate
TECHNICAL PRESENTATIONS
Intermediate
TECHNICAL PRESENTATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PRODUCT MARKETING
Intermediate
PRODUCT MARKETING
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
CONSTRUCTION
Intermediate
CONSTRUCTION
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate