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Hamza Jilani, Hotel Receptionist

Hamza Jilani

Hotel Receptionist·JRE

Jordan

Bachelor's degree, Film And Media

Work experience

Total years of experience: 3 years, 5 months

Hotel Receptionist

January 2023 - Present

JRE

Amman, Jordan

January 2023 - Present

+ Produced photo and video content for social media
platforms.
« Created engaging visual content and managed
audience interaction.
« Applied storytelling and creative communication skills
to digital projects.
+ Welcomed guests and managed check in and check-out procedures.
+ Handled reservations, phone calls, and customer inquires.
+ Resolved quest concerns professionally and efcintl.
+ Coordinated with multle departments o ensure smooth guest
experiences.
+ Maintained accurate booking and customer records.

Company industry:
Real Estate
Job role:
Customer Service and Call Center

Customer-facing

April 2025 - February 2026

Experience

Dubai, United Arab Emirates

April 2025 - February 2026

+ Assisted customers and provided professional soice

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Retail Sales Associate

January 2025 - May 2025

Zara & HEM

Dubai, United Arab Emirates Hybrid

January 2025 - May 2025

Handled transactions, inquiries, and store organization
Supported sales targets through active customer engagement
Maintained brand standards and store presentation

Company industry:
Retail & Wholesale
Job role:
Sales

Education

PETRA UNIVERSITY

January 2026

January 2026

Bachelor's degree, Film And Media

Jordan

Petra University

January 2025

January 2025

High school or equivalent, film making

Jordan

Skills

CONTENT MANAGEMENT
Intermediate
CONTENT MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
GRAPHIC DESIGN
Intermediate
GRAPHIC DESIGN
Intermediate
INTERNET PROTOCOL TELEPHONY
Intermediate
INTERNET PROTOCOL TELEPHONY
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
SALES
Intermediate
SALES
Intermediate
SOCIAL MEDIA
Intermediate
SOCIAL MEDIA
Intermediate
STORYTELLING
Intermediate
STORYTELLING
Intermediate
TELEMARKETING
Intermediate
TELEMARKETING
Intermediate
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPUTATIONAL MODELING
Intermediate
COMPUTATIONAL MODELING
Intermediate
COMPUTER PROGRAMMING
Intermediate
COMPUTER PROGRAMMING
Intermediate
CREATIVE THINKING
Intermediate
CREATIVE THINKING
Intermediate
EDITING
Intermediate
EDITING
Intermediate
FILMMAKING
Intermediate
FILMMAKING
Intermediate
MULTIDISCIPLINARY RESEARCH
Intermediate
MULTIDISCIPLINARY RESEARCH
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
PUBLIC SPEAKING
Intermediate
PUBLIC SPEAKING
Intermediate

Languages

English

Beginner

Arabic

Beginner

Turkish

Beginner

French

Beginner

Spanish

Beginner