حمزة سكر, Call Center Operation Senior Supervisor

حمزة سكر

Call Center Operation Senior Supervisor

mobily

البلد
المملكة العربية السعودية - جدة
التعليم
بكالوريوس, Marketing
الخبرات
24 years, 5 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :24 years, 5 أشهر

Call Center Operation Senior Supervisor في mobily
  • المملكة العربية السعودية - جدة
  • أشغل هذه الوظيفة منذ ديسمبر 2004

I have established as a team leader assisting teams to create a professional customer care center in Saudi Arabia with the second GSM operator “Etihad Etsalat “MOBILY.
I have attend the 3rd GSM conference in Spain presenting MOBILY CO,

Training في All Upper
  • المملكة العربية السعودية
  • يناير 2000 إلى سبتمبر 2006

Course Institution
Using Microsoft office kit Computer studies and Training institute
English Language courses British council & bairliuz
On your best Behavior Training center ( Zahid Tractor )
Negotiation skills Training center ( Zahid Tractor )
Wincati supervisor and Interviewer PTL Computer Service ( England )
Call center program Etisalat Academy ( Dubai )
Emotional Intelligent With mobily Training and development dep
Leader shape With mobily Training and development dep

Customer support officer في zahid tractor and heavy machinery
  • المملكة العربية السعودية - جدة
  • سبتمبر 2001 إلى ديسمبر 2004

My main task in zahid is to collect the customer survey forms on their behalf through the team. Then enter it to the system to enable the statistical calculations and final results which will indicate the customer satisfaction level and service fill percentage, which at the end will lead to increase sales and increase the level of customer satisfaction

Marketing rep في Saudi American Bank
  • المملكة العربية السعودية - جدة
  • يونيو 2000 إلى يونيو 2001

At the Saudi American bank I was based at steen st .branch in the credit department, serving the customers who are seeking loans and credit cards and answer all customers qustions through phone and on site , moreover we were visiting customers at their premises.

الخلفية التعليمية

بكالوريوس, Marketing
  • في Collage of Beussnis administration ( CBA )
  • أكتوبر 2012

Present

Specialties & Skills

Project Execution
Customer Development
Call Center Development
Customer Satisfaction
Service Implementation
Willing to travel when required
Ability to work on tight schedule
Ability to work on multiple projects
Ability to face any sudden issues
Ability to lead the hard environments
Ability to create the planning; gap analyses; development & implementation for the project

اللغات

الانجليزية
متمرّس