Call Center Operation Senior Supervisor
mobily
Total years of experience :24 years, 5 Months
I have established as a team leader assisting teams to create a professional customer care center in Saudi Arabia with the second GSM operator “Etihad Etsalat “MOBILY.
I have attend the 3rd GSM conference in Spain presenting MOBILY CO,
Course Institution
Using Microsoft office kit Computer studies and Training institute
English Language courses British council & bairliuz
On your best Behavior Training center ( Zahid Tractor )
Negotiation skills Training center ( Zahid Tractor )
Wincati supervisor and Interviewer PTL Computer Service ( England )
Call center program Etisalat Academy ( Dubai )
Emotional Intelligent With mobily Training and development dep
Leader shape With mobily Training and development dep
My main task in zahid is to collect the customer survey forms on their behalf through the team. Then enter it to the system to enable the statistical calculations and final results which will indicate the customer satisfaction level and service fill percentage, which at the end will lead to increase sales and increase the level of customer satisfaction
At the Saudi American bank I was based at steen st .branch in the credit department, serving the customers who are seeking loans and credit cards and answer all customers qustions through phone and on site , moreover we were visiting customers at their premises.
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