Hamzah Shaykhayn

• Managed end-to-end service delivery operations for large-scale IT deployment project, ensuring
timelines, quality standards, and project milestones were consistently achieved.
• Coordinated with warehouses and delivery vendors to ensure smooth logistics, timely device
availability, and efficient distribution.
• Oversaw device deployment lifecycle, from planning and scheduling to post-deployment support
and warranty management.
• Ensured seamless execution of deployment activities, maintaining minimal downtime and high
service reliability.
Team Leader - IT Deployment & Support | Saudi Aramco Project
• Led a team of 5 technicians in the successful replacement of 1, 400+ laptops/desktops and 1, 200+
monitors.
• Trained and mentored team members on data migration and Windows 10 to Windows 11
upgrades, improving team performance and delivery quality.
• Collaborated with the Active Directory team to deploy system updates and resolve Windows and
network issues by deploying drivers via shared folders.
• Developed and implemented structured workflows to optimize operations, reduce downtime,
and ensure successful project completion.

• Performed network support and administration tasks, including switch configuration, activating
network ports, patching connections, and ensuring proper VLAN connectivity.
• Utilized and supported common network protocols (such as TCP/IP, DHCP, DNS) to troubleshoot
and restore network access for end users.
• Diagnosed and resolved network connectivity issues, including port faults, IP conflicts, and access
problems within communication rooms.
• Managed and resolved IT support tickets across hardware, system, and network-related issues,
supporting over 1, 300 devices across the region.
• Diagnosed and troubleshot end-user issues related to laptops, peripherals, and operating
systems, ensuring fast and effective resolution.
• Determined and executed appropriate solutions, including system updates, component
replacements, or full device servicing.
• Coordinated and executed repairs and replacements, reducing average ticket response time to
under 1 hour and minimizing operational downtime.
• Maintained accurate documentation of incidents and resolutions, contributing to improved
service efficiency and reporting.

• Ensured full operational readiness of simulation systems across 10 specialized labs, supporting
uninterrupted training activities.
• Performed regular maintenance and health checks for simulators, minimizing system failures and
downtime.
• Managed and maintained operating systems to ensure stability, performance, and security.
• Monitored and maintained UPS systems, ensuring continuous power availability and protection
for critical infrastructure.
• Administered and supported dedicated servers connected to simulation systems, ensuring
seamless integration and performance.
• Maintained and supported Sound Generator Server, ensuring accurate and reliable simulation
output.