حمزة أبوقاعود, Projects Manager

حمزة أبوقاعود

Projects Manager

Saudi Media Systems

البلد
المملكة العربية السعودية
التعليم
بكالوريوس, Electrical and Computer Engineer
الخبرات
16 years, 2 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :16 years, 2 أشهر

Projects Manager في Saudi Media Systems
  • المملكة العربية السعودية - الرياض
  • أشغل هذه الوظيفة منذ أبريل 2013

Saudi Media Systems (SMS) is a system integrator, designs, integrates, and implements ELV systems and advanced technological multimedia solutions and facilities, including but not limited to Structured Cabling, Master Antenna TV, Video Intercom, Fire Alarm, Public Address, Audio Visual System, Lighting Control System and Building Management Systems (BMS).
• Managing the physical security systems design approval and compliance with the High Commissioning Industrial Security (HCIS) emerging from ASIS International (American Society for Industrial Security) using the defined directive documents for industrial and residential projects. (SEC-Document).
• Working closely with clients to understand their needs.
• Arranging and managing all project related meetings.
• Establishing the overall success criteria for a project, including; time, cost, technical and performance parameters.
• Writing progress reports & presenting them to management.
• Monitoring all work in accordance with project schedules.
• Producing & maintaining project management plans.
• Monitoring and managing all contractors, consultants and third party suppliers within each project.
• Project history:
 ALWaseel Hills -Compound Phase/1 - Riyadh
Physical Security & ELV Systems (24-Million SAR)
 King Abdulaziz National Dialogue Center (KANDC) - Riyadh
Low Current Systems (13-Million SAR)
 Hilton Multipurpose Room and Auditorium- Makkah
Audio Visual System (13-Million SAR)

Senior Agent Service Desk في SITA
  • الأردن - عمان
  • مارس 2009 إلى مارس 2013

SITA is a multinational information technology company providing IT and telecommunication services to the air transport industry. The company provides its services to over 430 members and 2, 800 customers worldwide which is around 90% of the world's airline business.
As Snr.service desk agent responsible to support and guide the onsite engineer for any related desktop/laptop, network devices, software, and any oriented IT-incident facing the airline employee (client). Supports are provided according to ITIL and ISO standards which will maximize the business profit by improving the service efficiency by the best use of the available resource to satisfy the customer within the agreed Service Level Agreement (SLA).
• Guide and support the site engineer for any IT oriented technical incident (Desktop, laptop, network infrastructure devices, software, printers )
• Monitor the daily operation and the delivered IT-service to the customers (such as British Airway, Singapore Airline, Eurocontrol) using the appropriate monitoring tools.
• Project implementation technical and follow up support either new system or system upgrade.
• Business process improvement by analyzing the repeated incident and developing the Root Cause Analysis (RCA).

Telecom engineer في Utilnet
  • الأردن - عمان
  • أكتوبر 2007 إلى أغسطس 2008

Saudi Telecom Company (STC) PSTN upgrading project, this project aims to migrate the ordinary PSTN grid to the new generation of PSTN infrastructure using a GIS engineering tool such as the Network Engineer application. This migration provides more flexibility, integrity and eases of access on the network by the operator and allows him to find special relationship between the network equipment on the PSTN grid
Vendor’s Method of Procedure (Huawei, Semeins, Lucent, Alcatel, and Cisco), site surveys, and other technique have been used to collect the network details and to ensure accurate and realistic information are shown to ensure the appropriate upgrading solution will be implemented in the next phase.

الخلفية التعليمية

بكالوريوس, Electrical and Computer Engineer
  • في The Hashemite University
  • يوليو 2007

B.Sc. In Electrical and computer Engineering, September 2003-June 2007 Evaluation: Very good.

Specialties & Skills

Desktop Support
Help Desk Management
Service Desk
Network Operations
Technical Services
Microsoft office
Troubleshooting
Customer orientation
English communication skills (Oral and writting)
Self-Reliance
Mind Mapping
Guidance and supporting skills
Lotus Notes
Project Management
Project Planning

اللغات

الانجليزية
متوسط
العربية
متمرّس

العضويات

JEA
  • member
  • July 2007
Saudi Council of Engineers
  • Member
  • June 2013

التدريب و الشهادات

ITIL Foundation (الشهادة)
تاريخ الدورة:
December 2009
صالحة لغاية:
January 9999
CCNP (الشهادة)
تاريخ الدورة:
November 2010
صالحة لغاية:
January 9999
CCNA (الشهادة)
تاريخ الدورة:
November 2007
صالحة لغاية:
January 9999
PMP (الشهادة)
تاريخ الدورة:
October 2015
صالحة لغاية:
January 9999
MCP- Win7 (الشهادة)
تاريخ الدورة:
April 2012
صالحة لغاية:
January 9999