Hamza Massoud

Founded and managed the first Pizza Burgers concept in Jordan
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Directed daily operations, including procurement, inventory, and staff
supervision
Led marketing efforts through social media, increasing brand
awareness and sales
Managed budgeting, financial reporting, and supplier relationships
Trained and led a team of 3 employees to deliver exceptional service

I started my own business Lions Restaurant as it was
a passion for me | had this idea of creating unique
idea Pizza Burgers and it was the first in Jordan |
managed the shop, employees marketing and sales
plan

® Achieve agreed upon sales targets and
outcomes within schedule
@ Promotes Umniah brand and image to create
more loyalty
® Writing weekly reports to supervisor on the
achievements of the week
® Following up with clients and establishing
connections with new clients using outlook and
other sales tools
Being proactive by approaching new clients
Have strong understanding of the business
requirements for the customer and be able to
translate these into business opportunities that
can be addressed by solutions and services
from the company portfolio
® Present, promote and sell products/services
using solid arguments to existing and
prospective customers
® Expedite the resolution of customer problems.
and complaints to maximize satisfaction
® Coordinate sales effort with team members
and other departments and keep up the team
work spirit
@ Create loyalty with customers through positive
attitude and etiquette

Achieved and exceeded sales targets within strict deadlines
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Increased advertising revenue through targeted sales initiatives
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• Managed client portfolios and ensured satisfaction through regular
follow-ups
Expanded customer base by identifying new opportunities

Working on promoting the magazine in the market,
trying to get more clients to promote in our
magazine. Organize and establish good relationship
with existing clients and new clients. Follow-up on
customers feedback and requests to maximize the
loyalty for the magazine.

Oversaw restaurant operations, staffing, and training
Developed marketing campaigns to boost footfall and sales
Negotiated contracts with suppliers and vendors

Led restaurant operations and business development activities
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• Managed budgets, procurement, and marketing strategies
Ensured smooth day-to-day operations and high service quality

Assisted passengers and resolved customer complaints
Prepared detailed incident and staff performance reports
Enhanced passenger experience through effective issue resolution
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