Hana Ben Hamouda

• Assisted in managing daily operations, supervising sales, and
ensuring high-quality customer service to meet sales targets.
Supported brand manager by overseeing showroom appearance,
managing vehicle inventory, updating stocks and creating new
orders, assisting in training to ensure smooth, efficient sales
processes.
• Championed sales initiatives for BMW and Mini cars, driving
customer engagement and satisfaction.
• Cultivate strong relationships with customers post-purchase to
enhance satisfaction and loyalty.
• Assisted in creating profiles for new car orders. Supported
ordering process for new vehicles. Facilitated communication
between departments to ensure order accuracy.
• Collaborated with marketing team to devise innovative
solutions for generating new leads and enhancing brand
visibility.
• Monitored market developments, competitor activities, and
regulatory changes to ensure strategic alignment.
• Facilitated training for new sales staff to enhance skills and
team performance.
• Maintained accurate records of all sales transactions while
ensuring compliance with company policies.
• Updated product knowledge through ongoing training and
research to deliver accurate information to clients.
• Enhanced skills through participation in sales training and
workshops to drive productivity.
• Managed complaints with calm, clear communication to
enhance customer experience.
• Demonstrated exceptional product knowledge to elevate
customer satisfaction levels.
• Assessed market situation and devised innovative solutions to
tackle emerging challenges.
• Contributed insights and strategies during weekly sales
meetings to enhance team effectiveness and drive sales
forward.
• Promoted new products and promotions to enhance customer
engagement and drive sales.
• Managed high-value client accounts, ensuring repeat business.
• Drove revenue growth by identifying upselling and cross-selling
opportunities.
• Utilised CRM software efficiently for better customer
management.
• Implemented successful marketing strategies for better product
awareness.

• Reviewed and updated cabin crew manuals and training
materials, keeping information current and relevant.
• Customized in-flight service for VIP passengers, enhancing
travel experience for high-profile individuals.
• Administered first aid and medical assistance to passengers in
need, maintaining calm and control.
• Managed cabin crew teams, overseeing all in-flight service
procedures to enhance passenger satisfaction.
• Tailored service to meet individual needs of passengers.
• Conducted regular checks on cabin equipment and supplies,
maintaining standards for safety and comfort.
• Attended pre-departure briefings, collaborating with constantly
changing teams.
• Facilitated language translation services for different language
speaking passengers, improving communication and
satisfaction.

• Managed client consultations and coordinated multidisciplinary
teams to deliver architectural projects on time and to high
quality standards.
• Worked for individuals as well as government.