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Hana Hesham, Property Management Back Office

Hana Hesham

Property Management Back Office·WASL Experience Center

United Arab Emirates

Bachelor's degree, Design And Fine Arts

Work experience

Total years of experience: 8 years, 5 months

Property Management Back Office

May 2024 - Present

WASL Experience Center

Dubai, United Arab Emirates

May 2024 - Present

+ Manage documentation, data entry, and compliance for residential and commercial properties.
« Support property operations by tracking lease renewals, tenant records, and maintenance
workflows.
« Ensure adherence to company procedures, health and safety standards, and confidentiality policies.
« Coordinate with internal teams to improve process efficiency and service quality.
Provided administrative and consulting support across multiple business operations.
Prepared reports, managed scheduling, and maintained accurate documentation for client accounts.
Supported management in identifying cost-saving measures and operational improvements.
Assisted in business setup and client advisory for organizational development and workflow
enhancement

Company industry:
Facilities & Property Management
Job role:
7661

Admin and Business Consultant

December 2023 - May 2024

MAKATEB Business Centers

Dubai, United Arab Emirates

December 2023 - May 2024

Company industry:
Business Support Services
Job role:
398

travel adviser

March 2023 - November 2023

concentrix + webhelp

Cairo, Egypt

March 2023 - November 2023

Cooperating with customers to determine their needs and advise them appropriate destination, modes
of transportations, travel dates, costs and accommodations.
Dealing with occurring travel problems, complaints or refunds.
Offering flexible ancillaries to make cancellations and modifications more easier for customers.
Planning and sell transportations, accommodations, insurance and other travel services.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Travel Consultant - Hopper Project

March 2023 - November 2023

WebHelp

Cairo, Egypt

March 2023 - November 2023

+ Handled complex travel requests, cancellations, and refunds with accuracy and professionalism.
+ Delivered client-focused support and resolved inquiries through multiple communication channels.
+ Ensured compliance with travel policies and maintained high customer satisfaction rates.

Company industry:
Call Centers & Customer Care Outsourcing

travel adviser

August 2021 - February 2023

Teleperformance - Egypt

Cairo, Egypt

August 2021 - February 2023

Handling Canadian customers reservations all over the world.
Assisting customers in booking flights, hotels, car rentals and travel packages.
Responding to customers queries in a timely and accurate way via chat and phone.
Providing helpful and effective service for both “ in travel “ and “ post travel “ concerns.
Assisting customers with questions regarding payment, changes, cancellations or any other concerns
using GDS ticketing systems like Amadeus, Sabre red and Spark.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Travel Consultant - Expedia Account

July 2021 - January 2023

Teleperformance

Cairo, Egypt

July 2021 - January 2023

+ Managed travel bookings for Canadian customers including flights, hotels, and packages.
« Supported clients through payment, rebooking, and itinerary modifications using GDS systems.
+ Consistently met performance metrics for service quality and call resolution efficiency.
+ Designed and delivered one-on-one and group art classes across multiple mediums.
+ Developed course materials and lesson plans aligned with creative learning outcomes.
+ Fostered an engaging classroom atmosphere promoting creativity and artistic expression.

Company industry:
Call Centers & Customer Care Outsourcing

art teacher

July 2018 - July 2021

kithara institute for music and art

Cairo, Egypt

July 2018 - July 2021

Taught one to one art classes.
Planned, evaluated course content and course materials.
Explained and demonstrated artistic techniques: oil painting, acrylic, watercolor, and printmaking.
Developed an enthusiastic and positive environment to target interests and learning styles for students.

Company industry:
1332
Job role:
Teaching and Academics

Art Teacher

January 2018 - January 2021

Kithara Institute for Music and Arts

Cairo, Egypt

January 2018 - January 2021

Company industry:
Arts & Crafts Supplies
Job role:
Teaching and Academics

Education

art education

July 2021

July 2021

Bachelor's degree, Design And Fine Arts

Egypt

Helwan University

July 2021

July 2021

Bachelor's degree, Fine Arts

Egypt

Skills

Microsoft Office Word
Expert
Microsoft Office Word
Expert
Photoshop
Intermediate
Photoshop
Intermediate
3D Max
Intermediate
3D Max
Intermediate
Amadeus GDS
Expert
Amadeus GDS
Expert
Spark
Expert
Spark
Expert
Sabre GDS
Expert
Sabre GDS
Expert
InDesign
Intermediate
InDesign
Intermediate
Microsoft Powerpoint
Expert
Microsoft Powerpoint
Expert
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Sabre
Expert
Sabre
Expert
ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
BUSINESS ADMINISTRATION
Intermediate
BUSINESS ADMINISTRATION
Intermediate
CONSULTING
Intermediate
CONSULTING
Intermediate
CREATIVE THINKING
Intermediate
CREATIVE THINKING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
FLEXIBLE TYPE
Intermediate
FLEXIBLE TYPE
Intermediate
GRAPHIC DESIGN
Intermediate
GRAPHIC DESIGN
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
PROPERTY MANAGEMENT
Intermediate
PROPERTY MANAGEMENT
Intermediate

Languages

Arabic
Native Speaker
English
Expert

Hobbies

  • arts
    Participated in 6+ group exhibitions and had more than 8 appreciation certificates.