Hana Hesham

+ Manage documentation, data entry, and compliance for residential and commercial properties.
« Support property operations by tracking lease renewals, tenant records, and maintenance
workflows.
« Ensure adherence to company procedures, health and safety standards, and confidentiality policies.
« Coordinate with internal teams to improve process efficiency and service quality.
Provided administrative and consulting support across multiple business operations.
Prepared reports, managed scheduling, and maintained accurate documentation for client accounts.
Supported management in identifying cost-saving measures and operational improvements.
Assisted in business setup and client advisory for organizational development and workflow
enhancement

Cooperating with customers to determine their needs and advise them appropriate destination, modes
of transportations, travel dates, costs and accommodations.
Dealing with occurring travel problems, complaints or refunds.
Offering flexible ancillaries to make cancellations and modifications more easier for customers.
Planning and sell transportations, accommodations, insurance and other travel services.

+ Handled complex travel requests, cancellations, and refunds with accuracy and professionalism.
+ Delivered client-focused support and resolved inquiries through multiple communication channels.
+ Ensured compliance with travel policies and maintained high customer satisfaction rates.

Handling Canadian customers reservations all over the world.
Assisting customers in booking flights, hotels, car rentals and travel packages.
Responding to customers queries in a timely and accurate way via chat and phone.
Providing helpful and effective service for both “ in travel “ and “ post travel “ concerns.
Assisting customers with questions regarding payment, changes, cancellations or any other concerns
using GDS ticketing systems like Amadeus, Sabre red and Spark.

+ Managed travel bookings for Canadian customers including flights, hotels, and packages.
« Supported clients through payment, rebooking, and itinerary modifications using GDS systems.
+ Consistently met performance metrics for service quality and call resolution efficiency.
+ Designed and delivered one-on-one and group art classes across multiple mediums.
+ Developed course materials and lesson plans aligned with creative learning outcomes.
+ Fostered an engaging classroom atmosphere promoting creativity and artistic expression.

Taught one to one art classes.
Planned, evaluated course content and course materials.
Explained and demonstrated artistic techniques: oil painting, acrylic, watercolor, and printmaking.
Developed an enthusiastic and positive environment to target interests and learning styles for students.