Customer experience manager
ATG
Total years of experience :17 years, 6 Months
Oversee the hiring, orienting, and training of an organization’s customer experience team
Define and implement standards/procedures for ensuring optimal customer experience
Conduct surveys to gather information on customer opinion of rendered services
Utilize social media platforms in reaching out to customers to help resolve issues and provide quick response to inquiries
Supervise the activities of customer experience team to ensure their interaction with customers reflect positively on the company
Liaise with the production and creative departments to ensure delivery of high quality products and services
Establish communication mediums through which customers can readily contact a company and vice versa
Oversee the restructuring of an organization into a customer-focused establishment
Monitor the activities of the customer service team to ensure compliance with acceptable standards of customer service
Prepare and manage annual budgets in achieving set objectives and goals
04/2014 - 01/2016
International Committee of the Red Cross - ICRC
Duties & Responsibilities:
- Performs general secretarial duties independently.
- Drafts/Type routine correspondence.
- Agenda keeping for both HoD & DHoD.
- Arrange for the weekly meeting, sending invitations, confirming attendance, writing MoM, do certain follow ups with other departments and sending updates.
- Translate documents.
- E-filling.
- Arrange meeting venue, reception, and transportation for the HoD & DHoD.
- Provide other units with administrative support: finalize correspondence, type envelopes, labels, send faxes and do the necessary follow up.
- Provide the management with the needed support on practical level.
- Prepare and receive the diplomatic mail from and to Geneva, Iraq and Jerusalem.
- Prepare briefing programs for new ICRC colleagues and visitors for Amman Delegation and ensure proper follow up.
- Present the briefing about the chancellery department.
- Performing and prioritizing a multitude of complex administrative duties.
- Replacing the receptionist in her absence and when necessary.
-Focal point to deal with Diplomatic missions and local authorities.
- Compilation of the delegation’s activity report.
- Organizing training sessions for employees.
- Send, receive and distribute Post Office/Express mail on daily basis.
- In charge of having documents signed by the HoD/DHoD and redistributed them to the concerned departments.
- Typing all the confidential correspondences as well as the agreements, memos and other documents.
Duties & Responsibilities:
- Word processing manuscripts, letters and documents.
- Performing and prioritizing a multitude of complex administrative duties.
- Carrying out all assigned administrative duties.
- Processing outgoing mail.
- Typing memos and correspondence.
- Filling and retrieving documents.
- Greeting and assisting visitors to the office in a courteous manner.
- Travel arrangements.
- Follow up special and customised orders for the Hashemite Royal court and many other customers with different and very sophisticated suppliers all around Europe.
- Organizing GM & CEO calendars including meetings, appointments, seminars, and conferences in and abroad.
- Setup and coordinates meeting and conferences.
- Create, transcribe, distribute and follow up meeting agendas and minutes.
- Answer telephones and handle in appropriate manner.
- Perform general clerical duties to include but not limited to photocopying, faxing, mailing, and filling.
- Assist the manager in day to day administrative and clerical functions.
- Responsible for ordering general supplies.
- Working as the liaison between all departments and both GM & CEO office.
Duties and responsibilities :
- Managing the whole business starting from :
1. Hr Dept.
2. Front of house
3. Cash ups
4. Suppliers
5. Membership systems, website and facebook page.
6. manages the overall premises & infrastructures
7. Instructors.
8. Launching new classes
9. CRM
10. Events & expos
11. Marketing campaigns
12. Accounting
Duties & Responsibilities:
- Setup Manager's travel arrangements.
- Organizing manager's calendar (including meetings, appointments, seminars, conferences, in and abroad).
- Setup and coordinate meetings and conferences.
- Create, transcribe, distribute and follow up meeting agendas and minutes.
- Answer telephones and handle in appropriate manner.
- Perform general clerical duties to include but not limited to photocopying, faxing, mailing, and filing.
- Typing all the confidential agreements and documents.
- Assist the manager in day to day administrative and clerical functions.
- Responsible for ordering general offices supplies.
Duties & Responsibilities:
- Setup Manager's travel arrangements.
- Organizing manager's calendar (including meetings, appointments, seminars, conferences, in and abroad).
- Setup and coordinate meetings and conferences.
- Create, transcribe, and distribute meeting agendas and minutes.
- Answer telephones and handle in appropriate manner.
- Perform general clerical duties to include but not limited to photocopying, faxing, mailing, and filing.
- Typing all the confidential agreements and documents.
- Assist the manager in day to day administrative and clerical functions.
- Research, price, and purchase office furniture and supplies
Duties & Responsibilities:
- Organizing President's calendar.
- Setup and coordinate meetings and conferences.
- Make preparation for board and staff meetings.
- Writing and distributing minutes.
- Receive, direct and rely telephone messages and fax messages.
- Receive, record the incoming and outgoing mail
- Sorting the mails.
- Maintain the general filing system and file all correspondence.
- Provide word-processing and secretarial support
- Assist ( Researching Dept.) in measuring press and media freedom in Jordan.
Duties & Responsibilities:
- Interact with customers for offering the company's services.
- Entering all the insurance policies data.
- Handling customer's phone calls.
Duties & Responsibilities:
- Interact with customers for offering the company's services.
- Receive, record the incoming and outgoing mail
- Sorting the mails.
- Responsible for purchasing office requirements: furniture, stationary, etc.
- Organizing general manager schedule, including meetings, appointments, seminars, conferences.
- Handling phone calls and faxes
Duties & Responsibilities:
- Dealing with advertising agencies for marketing campaigns.
- Support the manager in organizing public relations and marketing events.
- Monitoring all the hotels news and ads.
- Handling phone calls in appropriate manners.
- Assist in arranging wedding, conferences, seminars, etc.
Business administration
- Government and commercial correspondence ( Arabic – English ) - Typing ( Arabic – English ) - Code of Behavior. - English Language. - Secretarial Duties. - Translation. - Commerce. - Accounting. - Short hand - Computer.