HANADY HAMAD ALESHAIWY

• Developed and improved comprehensive checklists for invoice processing to enhance efficiency.

• Monitored and tracked incoming invoices from vendors and internal departments to ensure timely processing.

• Managed and recorded processing invoices in SAP and Excel, ensuring accurate and up-to-date financial records.

• Coordinated HCP payments and agreements, collaborating effectively with Marketing and Sales teams to streamline operations.

• Scanned and submitted all invoices and HCP documentation to the Head Office, facilitating prompt payments.

• Prepared detailed reports to provide insights and updates on invoice status and payment processes.

• Do the quality check up for all the invoices
• Track the invoice against the vendor record covering all the companys department
• Coordinate the HCP payments, track the agreements with other stakeholders (internally
and international branches)
• Create the reports that cover different purposes such as opened Purchases Orders,
payment transactions, action to processes (daily, Monthly and Quarterly)
• Train the new staff

•Ensured seamless operations of ATMs across the Kingdom by proactively following up on services.

•Monitored and managed continuous replenishment of ATMs to maintain optimal cash levels.

•Conducted thorough verification of ATM functionality, ensuring error-free transactions.

•Identified and resolved issues related to withdrawals and deposits, enhancing customer satisfaction.

•Handled client claims regarding monetary discrepancies with diligence and accuracy.

•Maintained detailed records of all transactions for withdrawals and deposits, ensuring transparency.

•Collaborated with officials to ensure all ATMs were consistently stocked and operational.

•Regularly compiled and submitted comprehensive reports to the Director, showcasing operational efficiency.

• Follow up the ATM services and replenishment continuously covering all the kingdom
• Checking the ATMs problems and communicate the issues with the related departments
• Registration information for each Exchange whether to withdraw or
• deposit in the records.
• Check the ATMs status and verify that all are fed continuously
• Periodically send reports to the Director of Administration of the information
documented.

• Managed general administration for cabin crew, ensuring smooth operations and compliance with company policies.
• Supported IFS supervisors in delivering exceptional NAS and VIP - VVIP services, enhancing customer satisfaction.
• Collaborated with the Human Resources Department to efficiently handle vacation and sick leave requests, improving staff well-being.
• Prepared comprehensive staff files, including official documents, certificates, and contracts, streamlining administrative processes.
• Implemented effective communication strategies to facilitate coordination between departments, fostering a collaborative work environment.
• Contributed to operational excellence by maintaining accurate records and documentation, ensuring readiness for audits and compliance checks.

• Handling the general administration including some HR services for cabin crew.
• Assisting the IFS supervisors covering NAS and VIP services
• Coordinate with other departments for the flight staff for each flights
• Perform quality check for the cabin crew to reflect the companys standard

• Engaged with customers through various channels (phone, email, face-to-face) to provide timely information on inquiries and complaints, enhancing customer satisfaction.

• Utilized customer relations management systems to accurately record and analyze customer feedback, driving improvements in service delivery.

• Proactively investigated and resolved issues by collaborating with relevant departments, ensuring swift corrective actions.

• Coordinated with finance teams to expedite refund processes, significantly improving resolution times for customer financial concerns.

• Maintained a customer-centric approach, consistently striving to exceed expectations and foster positive relationships, which is crucial in transitioning to roles in customer service, HR, administration, or operations.

• Interact with all the customers vis Phone, Letters, Emails and in person
• Provide and update the customers on actions related to their enquiries, complaints and
issues
• Coordinate with the other departments for the customer related matter
• Investigates & corrects errors by referring complaints to appropriate
• Departments for responds