HR Coordinator
Saint Gobain Gyproc
Total years of experience :6 years, 9 Months
• Mobilization Process from A to Z.
• Planning and organizing the induction program for new starters, ensuring a smooth settling-in process for them, satisfying them with high customer service levels.
• Responsible for administering & executing all policies and procedures and ensure effective communication to be carried out to all staff. Advise staff on HR policies.
• Administer the employee benefits to staff as per the Compensation structure. Prepare the employment contracts in line with the structure.
• Coordinate Company’s events including: hotels reservations, tickets, meeting rooms, lunch or dinner invitation and transportation.
• Being a good team player and create a cohesive environment within HR department.
• Manage the HR Operations Duties and responsibilities such as: Maintain the records, personnel files in an organized system.
• Track requirement of stationery as maintaining the stock for HR Dep.
• Prepare letters for staff ensuring high customer service levels
• Ensure circulation of employee announcements to employees through mails and intranet.
• Maintain Database for Mobilization, Separation; leave record and regular updating in system.
• Source CVs through various modes for vacant positions, shortlist, coordinate interviews and complete selection procedure for Executive and below level positions.
• Co-ordination of ticket booking with the service provider Or Online bookings.
Orange April 2009- Jan 2012
Sales Representative (Direct sales)
• My role was to set the targets and to help the company to achieve the sales targets.
• Interaction with customers to obtain customer feedback; help to solve problems.
• I have expertise in giving seminars on how to motivate the sales force and to achieve the desired target sales
Customer Service Representative (call center)
• Work as a Customer Service Representative, I answered phone questions and worked as part of a team to solve problems that customers had. I also directed customers to places where they could find answers to related questions and helped provide good customer satisfaction.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Aug 2007 - Oct 2008
Al-Areej Information Technology
HR coordinator
• Created and maintained personnel & benefit file, evaluations forms, conducted employee orientation and exit interviews
• Assist in hiring and recruiting processes by screening resumes & interview candidate.
• Coordinate internal and external training activities
The University of Jordan Modern languages (Spanish/English) Grade Very Good 3.2 2007/08 Al Rashideh school Tawjihi Grade 92.9