Senior IT Support Engineer
AGLOW Technologies LLC
Total years of experience :8 years, 8 Months
• Windows Systems Administration: Proficient in installing and administering Windows Server (2008R2/2012R2) and Client (7/8/10).
• Support Expertise: Skilled in providing OS-level and application-level support.
• Remote Configuration and Troubleshooting: Experienced in remote software configuration and troubleshooting (e.g., Remote Desktop, NetMeeting).
• Issue Resolution: Capable of resolving software, hardware, server, and networking issues, including VPN-related problems.
• Security: Proficient in anti-virus software management, including Kaspersky, Symantec, Eset Nod32, and MacAfee.
• Outlook/Exchange: Competent in troubleshooting MS Outlook/Exchange issues.
• Issue Handling: Proficient in using Remedy Ticketing Tool for issue resolution.
• User Support: Skilled in providing user support and troubleshooting for PCs.
• User Account Management: Capable of creating user accounts and managing share permissions.
• Security Patching: Experienced in Windows security patching through WSUS Server.
• Antivirus Management: Competent in updating antivirus software via EPO 4.0 Server.
• Software Configuration: Proficient in Land Desk & Patch Link installation and configuration.
• Technical Support: Able to provide both on-site and remote technical support with remote access tools.
• Team Collaboration: Collaborative approach in working with L2 Server and Network Teams.
• Server Management: Knowledgeable in DNS and DHCP Server installation and maintenance for large user bases (2000+ users).
• Virtualization: Skilled in ESXi 4.1 Server installation on Dell Power Edge machines and VMware machine configuration and installation
• Server Management: Proficient in managing Windows Servers, including File Servers and Print Servers.
• User Account Management: Capable of troubleshooting domain login issues and creating user accounts (login/mail/security groups) with home folder setup.
• Database Maintenance: Experienced in maintaining call monitoring databases.
• Collaboration: Collaborative approach in working with L2 support for resolving desktop issues.
• Printer Management: Skilled in network and standalone printer installation and maintenance.
• Backup Strategy: Proficient in designing and implementing backup strategies.