marketing specialist
SWEET CORN GENERAL TRADING LLC
Total years of experience :25 years, 11 Months
Represent the company to all the government and privet companies’ deal with the office. Attend all the clients meeting and note the meeting report, update my director with the meeting results. Coordinate with the account department to follow up the customers payments and update the payment statement, update the list of job. Contact the translators to follow up with them the projects dead line. Mange the office files
employees HR advice
Customers finance follow up
Clients tender advice
متابعة وتطوير مسارات العمل و التدريب على الخبرات و المهارات المطلوبة لتطوير الكادر الوظيفي في مختلف التخصصات من قسم الاستقبال و الضيافة و قسم التمريض و الإدارة المحاسبية و شؤون الموظفين
خدمة موظفي و عملاء مؤسسة مبادلة للاستثمار، حيث تشمل مجال شؤون العاملين و القطاع المحاسبي و القطاع الخاص بالمشتريات
Presently Working with Qemat Al Deqah Legal Translation
Job Title : Director Assistance.
Period : 25 May 2014 up to Date.
Reports To : Director.
Job Description : Represent the company to all the government and privet companies’ deal with the office. Attend all the clients meeting and note the meeting report, update my director with the meeting results. Coordinate with the account department to follow up the customers payments and update the payment statement, update the list of job. Contact the translators to follow up with them the projects dead line. Mange the office files
Attending the customers calls, follow it up with the operation department, handling the agents call analysis, and the reporting. the agents KPI on a monthly basis, prepare the monthly roster to the call centre agents, report the agents annual leave, daily attending, absent and leaves to the HR Department (HR coordinator) in a monthly basis. Assisting the call centre supervisor, floor monitor, take the in charge and charred with many campaigns (
Responsible for day-to-day office operational matters.
• Distribute and supervise the duty and responsibilities among the team.
• Managing the organization helping and creating organizational and programs in collaboration with General Manager
in order to benefit the company and gain profit for the organization.
• Responsible for total branch performance in accordance with company’s policy and procedures.
• Create and execute the organization business plan.
• Ensure company profitability and manage and develop branch personnel.
• Plan, implement and manages areas of responsibility to facilitate continuous improvement and personal growth
while supporting company goals, missions, and vision.
• Provide sound leadership for the organization .
• Work with other team members, consultants, key customers, and key suppliers to solve specific challenges and leverage growth opportunities.
• Stay abreast of competing markets, development, building, etc. in the community and surrounding areas.
• Maintain contact and friendly relationships with customers &building a favorable company image. Resolve problems and complaints as they arise.
• Successfully resolve customer issues timely and professionally.
Assisting Customers. Preparing Reports and Submit to the Marketing Manager. Solving Customers Problems as (Programming Fax, Phone and PBX Systems, configuration the phone system.
Training new staff with the product information and the customer services and how to serve your customer ( on the floor and Through the phone), phone skills. Attend training for all new products. Customer Service: Calling customers to find out the performance of the product, Service given to them during purchase of products, to check whether the delivery was given on time, etc. Following the attending: following the attending of the staff and report it. Show room supervisor assisting, following up all my supervisor reports attending the meeting, preparing the meeting agenda, prepare the meeting report.
Assist guests with their complaints, suggestions, and Comments. Takes the hourly survey of guest’s counts. Translates Correspondence and other Marketing Literature materials from English to Arabic or visa versa. Assist VIP guests. Attends the daily briefing with supervisors of other departments, prepare the meeting reports. Sends mail to the staff and the department in charge with the all the recently news, Report the staff attends to the HR department. HR coordinator. Training new staff with the customer service skills.
Attending the clients, making airline reservations,
Following up the reservations of seats with the airlines office etc.
Translates correspondence in Arabic and English. Performs, Administrative and secretarial functions. Attend meeting with the General Manager, prepare the meeting report and the Meeting minutes and the next meeting agenda. Training junior staff working in the Administration department. Following the staff daily attends and report to the HR department.
staff trainer, call quality monitor
in General Secretarial Training Course. Universal Institute for office study, Sharjah. Microsoft Word and Excel. Customer Service Training (Al Futtaim Training center). Call Service Training (Al Futtaim Training Center). Customer service training Emirates Marketing and Promotion (EMP). Customer service training (Emirates Post)
in
