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Hanan AlGamdi, Head Of International Business Development

Hanan AlGamdi

Head Of International Business Development·SERRA International

Saudi Arabia

Master's degree, International Relations - Economic Concentration

Work experience

Total years of experience: 19 years, 9 months

Head Of International Business Development

May 2020 - Present

SERRA International

Jeddah, Saudi Arabia

May 2020 - Present

Setup the business model to launch SERRA International distribution company
Setup the internal work process and organizational structure between Poland, Dubai and KSA
Finalize the negotiating with Manufacturers in Poland, and customers internationally
Setup the appropriate legal frame to distribute SERRA owned FMCG products from Poland to the international market

Company industry:
FMCG
Job role:
Consulting

Marketing & Communications Consultant

May 2020 - Present

AlMaddah Group

Jeddah, Saudi Arabia

May 2020 - Present

Develop Marketing and Communication Strategy for FMCG products

Company industry:
FMCG
Job role:
Marketing and PR

Director of Customer Experience

September 2019 - December 2019

Riyadh Season

Riyadh, Saudi Arabia

September 2019 - December 2019

Oversee the design and implementation of Riyadh Season look and feel, in coordination with different stakeholders, and across all touchpoints
Set up and oversee the communication for Customer Care Center - RS Call Center
Lead the CMS, SEO and communication plan for RS digital media
Oversee content alignment with relative websites e.g GEA, Saudi Season and ticketing platforms
Deploy different marketing channels to boost sales
Lead the creation of all events location on Google Map
Prepare daily and final reports for CMS, digital media traffic, RS sales, call center performance, events geospatial list

Company industry:
Entertainment
Job role:
Marketing and PR

Director of Digital Channels

April 2019 - August 2019

Jeddah Season

Jeddah, Saudi Arabia

April 2019 - August 2019

Lead the strategic plan, development and implementation for Jeddah Season official website
Lead the negotiation and contracting process with vendors for digital channels projects
Lead the operation and execution for e-ticketing platform, in collaboration with Sharek
Oversee Box Office ticketing operation, in coordination with Virgin Megastores
Work closely with CFO, Marketing, and Business Development Department on pricing strategies
Work with consultants to design personalized customer journey for digital platforms
Prepare weekly and final reports for digital channel traffic and sales

Company industry:
Tourism, Museum, & Cultural
Job role:
Marketing and PR

Senior Consultant

December 2015 - May 2019

StrateSphere

Jeddah, Saudi Arabia

December 2015 - May 2019

o Liaison in Strategic Partnership for PPP projects
o Business Development Consultant for Venture Highway Entrepreneurship Education
o Consultant in the establishment of new educational institutions projects

Company industry:
Primary, Prep, & Secondary School
Job role:
Consulting

Student Development Manager

July 2013 - November 2015

Dar Al-Hekma University

Jeddah, Saudi Arabia

July 2013 - November 2015

Supervise six units in Student Development (Community Service, Sport, Student Council, Clubs, Training and Career Seevices)
 Prepare annual reports
 Prepare annual budget
 Evaluate the staff of Student Development Department
 Participate in strategic development committees
Supervise workshops, lectures, events and campaigns delivery
 Collaborate with other departments and schools
 Supervise community service projects
 Supervice offering new services to the students
 Manage annual Career Fair
 Plan international and local trips

Achievements:
Lead the creation of a new Guinness record of the largest female female training on Mind Mapping
Lead and managed DAH 10th Career Fair
Lead Student Government in 2013-14
Planned and Managed DAH book fair for 2012-2013 and 2014-2015
 Developed and produced 30 weekly University Newsletter 'News You Can Use' in 2013-14
 Planned and hosted stand-up comedy show in collaboration with Jeddah Comedy Club
Planned and chaperoned educational international trips for students (Spain, Dubai, Austria and Japan)
 Planned local entertaining and educational trips for students
 Organized different workshops in management and interpersonal skills with professionals
 Hosted inspiring guest speakers from different fields in the series of “Dream it .. Plan it .. Do it”
 Managed and planned different events
 Participated in University Expansion Project
 Participated in Social Media development project
 Participated in DAH website revamp project
 Participated in five years strategic plan for the University

Company industry:
Primary, Prep, & Secondary School
Job role:
Administration

Intern at Economic Force and Strategy Department

April 2015 - May 2015

The Islamic Corporation for the Decelopment of Private Sector ICDB

Jeddah, Saudi Arabia

April 2015 - May 2015

Produced SMEs diagnostic report for Jordan 2014

Company industry:
Banking
Job role:
Other

Student Development Senior officer

July 2013 - January 2014

Dar Al-Hekma College

Jeddah, Saudi Arabia

July 2013 - January 2014

 SG "Student Government" Advisor and Trainer for AY 2013-2014
 Developer & Chief editor of the College Newsletter
 Mentorship Program Advisor
 Trips Organizer
 FKR Club Advisor
 Media Club Advisor

Company industry:
Primary, Prep, & Secondary School
Job role:
Management

Scholarship Senior Officer

September 2012 - July 2013

Dar Al-Hekma College

Jeddah, Saudi Arabia

September 2012 - July 2013

 Coordinate with MOHE scholarship department
 Sustain strong fund raising capabilities to support scholarship funds and further students’
 Supervise the process of awarding scholarship applicants
 Manages scholarship applicants’ interviews with the Scholarship Committee
 Manage MOHE 'Ministry Of Higher Education' scholarship nomination process

Achievements at DAH:

 Received an outstanding performance recognition for AY2012-2013
Developed new types of Admission 'To-Do-List' guidelines
 Developed Admission and Registration process to be a 'One Stop Shop' service
 Accelerated and simplified MOHE scholarship nomination process by using electronic stamp to obtain students' official transcripts
 Managed MOHE scholarship nomination process for two years
 Exceeded expected number of applicants and MOHE scholarship students
 Re-launched Al-Ekha'a project for scholarship students to empower them by opening channels for them to access unlimited sources shared by their DAH classmates and raised Al-Ekha'a fund four times in one semester
 Created and developed many new campaign to support scholarship funds and further students’ needs (selling used books, selling items, planned for Book Fair, Fundraising campaign, sending e-mails for on-the-spot-needs, involving students in supporting the fund with their efforts and/or donation, raised the awareness of having students in need among DAH community)
 Planned and managed DAH Book Fair 2013
 Planned for entertainment events to sponsor students

Company industry:
Primary, Prep, & Secondary School
Job role:
Administration

Scholarship Officer

December 2009 - August 2012

Dar Al-Hekma College

Jeddah, Saudi Arabia

December 2009 - August 2012

Achievements at DAH:

 Created & designed “To-Do-List” to be handed to College new applicants for their admission & enrollment process.
 Developed Scholarship criteria by adding ‘Statement of Objection’ letter to Scholarship admission requirements in DAH.
Added “weighted score” to new scholarship applicants’ evaluation.
 Conducted scholarship interviews and executed fund allocation process for 5 academic semesters (from A to Z)
 Updated scholarship contracts.
 Received a “Thank you letter” from Ministry of Higher Education for a remarkable ‘Team work’ during MOHE scholarship nomination period
 Updated Scholarship policies & procedures manual.
 Received a ‘Thank you’ letter from DAH upper management for the outstanding performance of the Admission & Enrollment team, Fall 2011-2012. 

Achievement at DAH:

 Created & designed “To-Do-List” to be handed to College new applicants for their admission & enrollment process
 Developed Scholarship criteria by adding ‘Statement of Objection’ letter to Scholarship admission requirements in DAH
Added “weighted score” to new scholarship applicants’ evaluation.
 Conducted scholarship interviews and executed fund allocation process for seven academic semesters (from A to Z)
 Updated scholarship contracts
 Received a “Thank you letter” from Ministry of Higher Education for a remarkable ‘Team work’ during MOHE scholarship nomination period
 Updated Scholarship policies & procedures manual
 Received a ‘Thank you’ letter from DAH upper management for the outstanding performance of the Admission & Enrollment team, Fall 2011-2012
 Designed & conducted online surveys to evaluate admission period (Admission & Scholarship office services)
 Launched a “two days event” to up

Company industry:
Primary, Prep, & Secondary School
Job role:
Administration

Owner/ Accountant/ Supplier/ Selling point & after purchase Customer Service

December 2008 - February 2012

NanaBanana Online Dress Shop

Jeddah, Saudi Arabia

December 2008 - February 2012

I have fair experience in Sales & Marketing from my own small online bussiness for re-selling ladies dresses

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Maintenance Planning Supervisor

May 2007 - December 2008

King AbdulAziz University

Saudi Arabia

May 2007 - December 2008

 Shared the successful efficient workflow I developed

Company industry:
Primary, Prep, & Secondary School
Job role:
Administration

Maintenance Planner

May 2006 - May 2007

KAUH

Jeddah, Saudi Arabia

May 2006 - May 2007

Achievements at KAUH:
 Developed and implemented an efficient workflow which reflected on the software in use, MAXIMO. I succeeded to drop Pending  Work  Orders  from  (1780  to  340)  in  just   three months.
 Updated data in MAXIMO
 I was promoted to Maintenance Supervisor  position after one year only

Company industry:
Medical Hospital
Job role:
Administration

Education

Dar Al-Hekma University

September 2015

September 2015

Master's degree, International Relations - Economic Concentration

Saudi Arabia

GPA (point): 4.91 out of 5

GPA (point): 4.91 out of 5

Wall Street Institution for English

March 2009

March 2009

Diploma, English Superior Diploma

Saudi Arabia

GPA (point): 4.8 out of 5

GPA (point): 4.8 out of 5

King AbdulAziz University

January 1998

January 1998

Bachelor's degree, Economics

Saudi Arabia

Skills

Problem Solving
Expert
Problem Solving
Expert
Analytic Thinking
Expert
Analytic Thinking
Expert
Strategic Thinking
Expert
Strategic Thinking
Expert
Analytical Skills
Expert
Analytical Skills
Expert
High Analytical Skills
High Analytical Skills
Leadership Skills
Leadership Skills
Quick Learner
Quick Learner
Good Statistical Skills
Good Statistical Skills
Good Communication Skills
Good Communication Skills
Sense of vision
Sense of vision
Strategic thinking
Strategic thinking
Advising People
Advising People
Difficult Problem Solving
Difficult Problem Solving
Dedication to work
Dedication to work
Committment
Committment
Encouraging Others
Encouraging Others
Development Advisor
Development Advisor
Problem Solving
Expert
Problem Solving
Expert
Analytic Thinking
Expert
Analytic Thinking
Expert
Strategic Thinking
Expert
Strategic Thinking
Expert
Analytical Skills
Expert
Analytical Skills
Expert

Languages

Arabic
Expert
English
Expert

Training and Certifications

Certifications
Professional Life Coach Certification & Guide
Jan 2020
Certificate in Digital Transformation
Arts & Practice of Mediation, Università di Bologna
Jun 2015 - Jun 2015
Goal Setting and Thinking Analytically
IIR - DAH
Feb 2013 - Feb 2013
Strategic Planning - IIR dubai
Oct 2012 - Oct 2012
Management Skills 2 - IIR Jeddah
Emotional Intelligence Workshop - DAH - Jeddah, 2011