Bayt.com
Hanan Kalaji, Customer accounts executive

Hanan Kalaji

Customer accounts executive

Aramex shipping solution

Location
Kuwait
Education
High school or equivalent, High school
Experience
22 years, 4 Months

Share My Profile

Block User


Work Experience

Total years of experience :22 years, 4 Months

Customer accounts executive at Aramex shipping solution
  • Kuwait - Al Kuwait
  • My current job since June 2013

Customer service, shipping, sales, managing branches professionally, emails, discrepancy reports, domestic service for bulk mailing, managing customers complain with satisfaction solution. Handling walk in clients and phone inquiries.

Customer service manager at Freemans Of London - www.freemans.com for online shopping
  • Kuwait
  • August 1994 to June 2003

Authorized Agent for worldwide shopping catalogue, helping clients to place orders by advising how to take correct clothing sizes, tracking shipments, follow on clients satesfection after sale.

Sales at Fashion center co.
  • Kuwait - Al Kuwait
  • January 1992 to June 1994

Catalogue shopping center, Germany, France, Italy and UK catalogs
Customer service and sales

Education

High school or equivalent, High school
  • at Fajer Al Sabah school
  • August 1990

High school

Specialties & Skills

Consultation
+Endorse 0
Accounting
+Endorse 0
International Shipping
+Endorse 0
Customer Facing
+Endorse 0
Arabic, english , computer
+Endorse 0
Alarm system , security locker
+Endorse 0

Languages

Arabic
Expert
English
Intermediate

Training and Certifications

Advance customer service (Training)
Training Institute:
Aramex corporate university
Date Attended:
December 2007
Duration:
16 hours
Five years awards (Certificate)
Date Attended:
June 2008
Valid Until:
January 9999
Exceptional and outstanding performance (Certificate)
Date Attended:
August 2011
Valid Until:
August 2012
Customer service certificate - Extra mile (Certificate)
Date Attended:
October 2013
Valid Until:
October 2014
Exceptional and outstanding performance (Certificate)
Date Attended:
October 2012
Valid Until:
October 2013
Revisiting customer centricity (Training)
Training Institute:
Aramex corporate university
Date Attended:
October 2009
Duration:
8 hours
Ten years award (Certificate)
Date Attended:
June 2013
Valid Until:
January 9999

Hobbies

  • Swimming
    Know very well 3 type