Hanan Kassan

a. Acted as government liaison, ensuring clear communication and timely outcomes that built stakeholder trust.

b. Established and maintained relationships with leading firms through strategic communication and follow-ups.

c. Coordinated multiple high-level meetings under strict deadlines with autonomy and efficiency.

d. Navigated complex stakeholder expectations to secure recognition and collaboration with key industry players.

e. Managed client relationship processes, preparing tailored responses and ensuring smooth communication channels.

a. Drove LinkedIn growth and SME engagement, increasing post interactions by 20%.

b. Built connections with top firms (Big 5), opening doors for partnership discussions.

c. Conducted in-depth research to identify and evaluate collaboration opportunities.

d. Delivered concise reports to senior management, driving decisions that secured new meetings.

e. Represented the company at GITEX and Expo, generating 40% more qualified leads

a. Supported Dubai Municipality CAD team oversight, boosting deliverable efficiency and reporting.

b. Organised and contributed to regular review meetings, ensuring positive project outcomes.

c. Assisted with RTA and other government initiatives through creative problem-solving and time management.

d. Researched and supported marketing initiatives related to digital navigation solutions.

Client Relationship Manage:

• Developed and maintained strong relationships with key stakeholders, clients, and business partners to support long-term collaboration and business growth.

• Collaborated closely with C-level executives to develop initiatives aimed at enhancing client experience, satisfaction, and retention.

• Conducted competitive analysis and market research to identify industry trends, benchmark performance, and support the delivery of strategic business objectives.

• Acted as a key point of contact for clients, ensuring effective communication, issue resolution, and relationship development.

Real Estate training
- Acquainted with area knowledge and going off-site to adopt expertise.
- Ventured the route of a real estate broker

Patient Service Representative:

• Managed patient communications via telephone, assisting with financial eligibility assessments and treatment-related eligibility requirements.

• Acted as a liaison between patients and healthcare teams, ensuring accurate information exchange and a positive patient experience.

• Collaborated with pharmacists and internal healthcare professionals to develop knowledge of chronic disease management, treatment pathways, and patient support processes.

• Participated in performance reviews, coaching sessions, and consultations with supervisors to continuously improve communication and patient service skills.

• Attended departmental presentations, training programs, and organisational seminars to support professional development and team performance initiatives.

• Supported executive decision-making through research, analysis, and strategic planning initiatives.

• Managed high-level communications and stakeholder engagement, contributing to a positive corporate image and professional business relationships.

• Represented the organisation as a brand ambassador during Expo 2020 Dubai and other corporate engagements, promoting company values and strengthening external visibility.

• Welcomed and coordinated visits for international delegations and guests, providing professional introductions to the organisations headquarters and operations.

• Assisted in communicating the companys vision, initiatives, and corporate message across internal and external channels.

• Collaborated with key stakeholders, partners, and visitors to strengthen relationships and enhance organisational reputation and value.