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Hanan Kassem, Coordinator

Hanan Kassem

Coordinator·Ministry of Higher Education

Kuwait

Bachelor's degree, Human Resources Management

Work experience

Total years of experience: 16 years, 1 months

Coordinator

October 2016 - Present

Ministry of Higher Education

Al Kuwait, Kuwait

October 2016 - Present

Company industry:
Administration Support Services
Job role:
Administration

Recruitment Senior Clerk

December 2015 - May 2016

Commercial Bank of Kuwait

Hawali, Kuwait

December 2015 - May 2016

- Coordinate Internal selection committees ( contact nominees - committee members), and prepare the committee location.
- Coordinate entire recruitment Process:
* Receiving the vacancy details and discuss it with the announcing department.
* Search for suitable candidate ( data base & online services)
* Establishing contact with possible candidates, discuss initial terms, and set a test & interview date.
* Conducting the test & interviews to nominate possible candidates.
* Coordinate interview with announcing department.
* Finalize suitable packages for the selected candidates, and establish a contact for initial agreement.
* Prepare hiring documents ( Contract - forms - an access to bank premises.)
* establish an orientation session with the newly hired employee.
* Establish a new personnel file for the hired employee + entering the details in HRIS / recruitment page.
- Maintain filing system.

Company industry:
Banking
Job role:
Human Resources and Recruitment

Training Coordinator

August 2015 - December 2015

Commercial Bank of Kuwait

Hawali, Kuwait

August 2015 - December 2015

- Check IBS courses on daily basis for suitable courses, and circulate them throughout the bank's internal email for nominations.
- Assure online registration of IBS courses + informing employees upon IBS confirmation.
- Prepare the annual TNA (Providers - nominated employees) and establish necessary contact to coordinate a complete file to be followed through the year.
- Coordinate internal courses process ( Course announcement - reminders - material preparation).
- Handling incoming mail.

Company industry:
Banking
Job role:
Human Resources and Recruitment

Staff Administration Clerk

September 2011 - August 2015

Commercial Bank of Kuwait

Hawali, Kuwait

September 2011 - August 2015

- I used to handle the same task from previous employment period, but with different type of HRIS:
- HOST
- Oracle
- Microsoft-based system (Mystro)

Company industry:
Banking
Job role:
Administration

Staff Administration clerk

January 2009 - August 2010

Commercial Bank of Kuwait

Hawali, Kuwait

January 2009 - August 2010

- Handling staff inquiries.
- Processing leave applications (Manually and through HR System).
- Assuring correctness of leave entry n HR system.
- Following up staff matters and assure solving their problems i line with management policy.
- Maintaining the filing system.
- Issuing letters to different correspondence.
- Coordinate employees' facilities (credit cards)
- Update Personnel files.

Company industry:
Banking
Job role:
Human Resources and Recruitment

Education

American University of Middle East - Kuwait

May 2015

May 2015

Bachelor's degree, Human Resources Management

Kuwait

GPA (point): 3.07 out of 4

GPA (point): 3.07 out of 4

- Recruitment & Selection - Training - Employees Compensation & Benefits
View attachment

High school

June 2009

June 2009

High school or equivalent, Litriture

Kuwait

Skills

Staff Relations
Expert
Staff Relations
Expert
Staff Training
Expert
Staff Training
Expert
Training
Expert
Training
Expert
Human Resources
Expert
Human Resources
Expert
Administration
Expert
Administration
Expert
Give Presentations
Intermediate
Give Presentations
Intermediate
Case Analysis
Intermediate
Case Analysis
Intermediate
Staff Relations
Expert
Staff Relations
Expert
Staff Training
Expert
Staff Training
Expert
Training
Expert
Training
Expert
Human Resources
Expert
Human Resources
Expert
Administration
Expert
Administration
Expert

Languages

English

Expert

French

Beginner

Hindi

Beginner

Training and Certifications

Training
Train the Trainer
IBS
Jan 2016
Accounting for non-accountants
IBS
Sep 2015
Business Administration - internsive training diploma
New Horizon
May 2006
Communication Skills
In-house training at Commercial Bank of Kuwait
Jan 2014
Introductin to Excel 2003
Info Center - via Bank of bahrain and Kuwait
May 2007
Customer Service
In-house training at Commercial Bank of Kuwait
Jan 2013
English Over the Phone
Institute of Banking Studies - via Commercial Bank of Kuwait
May 2010
Handling Difficult Customers & Situations
In-house training at Commercial Bank of Kuwait
Jan 2015