haneen alsheikh, process and project analyst

haneen alsheikh

process and project analyst

Orange telecom

Location
Jordan - Amman
Education
Bachelor's degree, Industrial Engineering
Experience
6 years, 6 Months

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Work Experience

Total years of experience :6 years, 6 Months

process and project analyst at Orange telecom
  • Jordan - Amman
  • My current job since July 2018

Job description
TCRM project:

- Monitoring and tracking TCRM project progress, and writing up reports.
- Reporting the usage of system (TCRM).
- Analysis for all TCRM issues and following up to solve it.
- Excellent experience in manual testing.

- Excellent knowledge in Defect lifecycle.
- Following up the testing (UAT), available test cases, and defects.
- Reporting by-daily test cases and defects analysis findings to management to use in making organizational decisions with vendor.
- Made suggestions to enhance the efficiency.
- Participating in collecting, organizing, and interpreting data.
- Excellent skills in Excel.
- Good knowledge in Process Documentation
- Training new users on TCRM usage.
New portal project:
- Writing contents for all offers by using drupal
- Ensure all-around consistency (style, fonts, and artworks )
- Update website content as needed
- Excellent skills in Drupal.

planning and performance analyst at Orange Telecom
  • Jordan - Amman
  • April 2017 to November 2017

Job description
- Interpreting data and compiling it in an organized manner
- Presenting detailed daily and weekly reports to management about total of traffic, average traffic, achievement of week, month and year, and revenue for each traffic
- Monitoring telecommunication traffic) National, International).
- Analysis of Charts.

Education

Bachelor's degree, Industrial Engineering
  • at Hashemite University
  • January 2016

Very Good Estimate 3.35), Graduation project: Solar PV Panel Cooling Systems (Excellent Estimate); *Um Nowara Secondary School The General Secondary Education Certificate /Scientific Stream with a Percentage Average of (95 %)

Specialties & Skills

COMMUNICATION SKILLS
Human Resources
Maintenance Engineering
Cost Engineering
Planing
Quality Engineering
INTERNET SOFTWARE
MICROSOFT EXCEL
MICROSOFT OFFICE
MICROSOFT POWERPOINT
MICROSOFT PROJECT
MICROSOFT WORD
MINITAB
PRO ENGINEER
PROBLEM SOLVING

Languages

Arabic
Expert
English
Intermediate

Training and Certifications

- Supply Chain Management (Certificate)
Date Attended:
January 2018
Scrum and Agile (Certificate)
Date Attended:
December 2019