Senior Quality Assosiate
Gulf CX
Total years of experience :16 years, 5 Months
Managing quality department, distributing tasks, generating reports on Employees performance
Managing more than 30 employees during the shift, Reporting attendance and commitment, coaching agents, training if necessary.
Schedule Management, Breaks distribution
Quality Analyst for call center agents
Quality Assurance in gulf CX a New and promising company,
monitoring agents calls
post and pre simulation
handling customer complains through all channels
conducting training for new agents and refreshment training to other agents
(jun2013-untill now)
•Support in Contact Center as Contact Center Team Head
support in HR and duties were responsible for stationary, cafeteria, plants, beverage for divisions and its distribution
Skills and abilities
. Excellent command of Microsoft office, And other computer applications
. Capable of fast learning
. Capable of adapting in a new working environment.
. Capable of working within a team or as an individual.
Courses attended:
. Injaz course of (How to market yourself) in the year 2001.
. Injaz course of (How to be a leader) in the year 2001.
Both were attended at Jordan University.