Group Head
Qatar National Bank
Total years of experience :31 years, 5 Months
of Digital Business & Strategy - Group Retail
Responsible for bank global digital business across the group and all business units. Including development and management of human capital.
Strategy formulation and execution to support global customers and integration of acquired subsidiary banks around the globe.
Leading bank digital transformation strategy by creating new digital operating model supporting new value ecosystem with strategic partners and Fintech involving corporates, SME, Finance. Operations and other units within the bank.
Created bank digital mobile wallet and offered innovative self-service customer services providing convenience and customer satisfaction and generating new revenue streams.
Working with the groups’ units to generate new digital operating model to increase revenue and reduce cost.
Leading digital transformation initiatives at both executive and operational levels.
of Alternative Channels - Consumer Banking Group
Delivered new bank group wide strategy and roadmap, committed by the Group.
Re-invent customer digital channels journeys by creating new strategic value-proposition, achieved digital migration, achieved excellent customer satisfaction levels and enhancing bank’s operational efficiency.
Implemented new branch model integrated with electronic channels
Partnership with industry players to deliver an banking ecosystem
Responsible for enterprise electronic channels’ operations and Contact Centre. Deliver strategic planning and execution of Omni-channel projects. Management & development of human capital of both call centre and eBusiness.
Exploring new banking technology innovation in customer service and marketing to enable sales and customer service through digital channels. Engaging delivery channels into convenience customer experience.
Outsourced non-core operations in optimal way while continue customers excellence and growing market share while exceeding business performance and targets.
of Program office (centre of excellence)
•Heading of Enterprise Bank Rollout Management team
•Enterprise wide business portfolio management
•Creation of Centre of Excellence (CoE) responsible for change management, architecture and solution design
•Branch automation solution
•Creation of Enterprise Architecture strategy and management
•Core Banking replacement project
Headed enterprise solutions and created 5 years strategic plan and roadmap. Created new IT governance and change management process. Managed vendors and partners to deliver unified enterprise objectives.
•Delivered Successful rollout deployment of Core banking systems
•Planned, Designed full bank migration
•Build the integration, information, Infrastructure and Application solutions and New Operating Models of the bank
Large e-government customer service project to provide solution for 2 million users in education industry. Responsibilities of execution of plans end to end excluding rollouts. Headed the business analysis teams of the stakeholder requirements and sign off.
Developed key functional on-line services for the Australian Taxation Office (ATO) aimed to promote online government services to the whole public.
•Managed the development team, report to the steering committee and project sponsor
•Developed and implemented technical architecture and pilot project
Developed technology solution for COMALCO one of the largest mining companies in Australia to generate e-Strategy for launching e-services to achieve operational efficiency and competitiveness.
•Developed online strategy
•Designed application and technical architectures
Implemented CRM solution for OPTUS one of the major Telco operating in Australia. The project introduced a common enterprise application layer.
•Led team responsible for Data design and integration
•Designed customer CRM solution
Developed electronic trading and stock settlement systems for Muscat Securities Market. The system provided market trading and online reporting services for market authorities.
•Managed development of solution architecture
•Enhanced settlement process and enabled the process for settlement
•Implemented straight-through processing for handling executed trades
Package Implementation
Implementation of a retail banking software package (KINDLE) for Cairo Amman Bank.
•Successful implementation and launching of the first pilot branch and head office
•Implementation of bank configuration and technical implementation methodologies
Custom Developed Application
Large bid for delivery of public payment system through a consortium of Barclays bank, Unisys UK and Accenture UK to provide pension payments through the UK Post Office.
•Led the technical development team to execute the design of the system
•Successful implementation of payment system
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