Regional Director, Delivery & Operation
Smart Cloud Consulting & Engineering
Total years of experience :26 years, 2 Months
Manage and drive country Delivery & Operations for SCloud, UAE, with full commercial accountability for achieving business objectives and KPI, develop new business and protect profitability, accountability on budgets, forecasts, business plan and creating strategies to achieve organization’s goals.
Responsibilities
- Coordinate all business operation and delivery activities
- Accountable for efficient delivery of business, contracts and agreements (Direct, and 3rd Party)
- P&L, CAPEX/OPEX responsibility, including revenue forecasting, backlog and pipeline management and ensuring
customer funding
- Provide and uphold the governance structure, being the sponsor in programs/projects, while being an escalation
point
- Manage funds and expenditure to implement policies, programs and business strategies
- Preparation of budgets, forecasts, business plan and progress reports
- Ensure all the activities of the company, comply with the local law, legislation and ethical standards Achievements
- Start-up company’s business in UAE and subsidies operations within GCC and MEA.
- Successful delivery of different type of engagements and mega contracts (Cloud/On-Premise)
- Successful development of new business and engagements.
- Successful building of decent customer base in GCC and MEA within first year of operation.
- Successful achieving of excellent customer experience.
Managed different types of teams (Development, Analysis, Consulting, QA/Testing & Technical) to deliver mega projects to different business domains, projects varying between Software Development, ERP Implementation, Cloud Transformation, FMW (SOA, OSB, WebLogic, OHS) and IT Security.
Responsibilities
- Accountable for the effective, cross-functional delivery of products using Agile/lean techniques/SAFe
- Lead the Agile process to ensure adequate planning, skills and motivation among Agile teams
- Work with the Product Manager to define the roadmap for any given product and translate this into user stories
- Manage different type of projects in Banking Domain (ADIB, ADCB, Mashrek Bank, NBD, UNB and Al-Ahly Bank). - Ensure all products are built to an appropriate level of quality for the stage (alpha/beta/production) and updating
JIRA and Confluence with the user stories, Epics, Sprint.
- P&L, CAPEX/OPEX responsibility, including revenue forecasting, backlog and pipeline management and ensuring
customer funding.
- Manage IT governance, Project Auditing and Risk Management.
- Manage Incident and Problem teams to effective handling of raised incidents utilizing ITIL framework and other
process (Change Management...etc.)
- Interact with all roles at customer - including CIO, CTO, IT Architects, technical staff and Business representative - Accountable for Managed Service engagements and managing support team 24x7x365 (L2, L3)
- Participate on Pre-Sales activities, proposals, timeline and budgeting management
- Advising customers on best solutions resolve complex problems
- Convey business needs, benefits and the implications, to technical team
- Managing and collaborating with internal and external stakeholders
- Managing a team with a diverse array of talents and responsibilities (Romania, Portugal, Luxembourg, UAE, KSA). Achievements
- Lead the Agile framework and ITIL processes among organization.
- Managed a portfolio of programs with value of U$ 3-4M
- Successful delivery of ERP, Cloud, Managed Services, Digital Transformation and System Development projects.
- Successful delivery of Falcon Program (Health Care) (value of U$ 4M)
- Successful delivery of different projects for Banking domain.
Director and oversees of the Program Management Office (PMO) with responsibility for the overall project management function (using different frameworks) to ensure meeting organization's strategy, goals and maximize revenue.
Responsibilities
- Establishing the PMO organization as a center of excellence enforcing common structures and guidelines for agile delivery (Rollout Agile Culture)
- Leading Agile teams (Scrum Master, Product Owners, PMs)
- Accountable for IT Internal audit and Contribute to organizational business and budget planning process
- Oversees projects/service delivery for Applications, Cloud Transformation & Implementation and IT Security.
- Managing Software Development team as Product Owner role (Property Management Application) using Agile.
- Contribute to organizational business and budget planning process.
- P&L, CAPEX/OPEX responsibility, including revenue forecasting, backlog and pipeline management as well as
ensuring customer funding.
- Recruiting PMs and Team Leaders and coordinate with other managers create and improve strategies and
standards.
Achievements
- Established the PMO organization as a center of excellence.
- Rolled out Agile Culture within the organization.
- Created new revenue streams through new business “Informatica”.
- Increased customer satisfaction percentage.
- Enhanced projects funding cycle by 40%.
- Increased company business by 20%.
- Increased company profit by 30% through a new business opportunity.
- Strengthened company's business by leading implementation of ET's Project.
Managed Oracle ACS business for well-known organization within multiple territories (GCC, MEA & Levant) covering different business domain in a way to increase up existing organization business and maintain agreed revenue by implementing effective business process, control and disciplines.
Responsibilities
- Working and managing high profile of various IT projects/services delivery in different territories varying between ERP, Cloud Computing, Digitization and IT Security.
- Oversees program/project(s) governance including planning, stakeholders reporting, customer interfacing ensuring project deliverables remain on schedule (Cloud, On-Premise and Managed Services).
- P&L and revenue forecasting, backlog and pipeline management as well as ensuring customer funding.
- Assist in renewal of ACS contracts and contribute to pre-sales & cross-selling process targeting new customers.
- Continually monitor vendors and competitors to identify changes in their solution offering and strategies. Understand,
explain and drive the product strategy and objective
- Provides Customers with an insight information they need to take the best decisions about their oracle product
purchase, transformation and business stakeholders.
- Collaborate with other LOB’s managers to create and improve planning/monitoring tools and dashboards.
Achievements
- Increased ACS footprint/market share in different countries from 2 to 20 accounts \[MEA, GCC and Levant\]
- Elevated ACS business for GACA (Saudi Arabia) from U$ 100K to U$ 3M+
- Successful delivery of service management auditing projects to different customers
- Achieved highest customer satisfaction percentage among the team.
- Participated in ACS auditing process ISO 9000 for two review rounds.
- Achieved 95% business renewal for 7+ years in different territories (achieving profitability improvement by 15-25%
of the agreed margin)
Managing MIS department of Magrabi Group (Hospitals & Centers) in Saudi Arabia, GCC (UAE, Qatar, Oman) & Lebanon.
Responsibilities
- Evaluating and procuring new hardware and software up to the latest technology used and capable to run business
operation and plan for future business increase.
- Lead IT Service Desk & Operations activities, Incident and Problem Management, Service Level Management,
Relationship Management, Disaster Recovery and Production.
- Designing and applying security rules to increase organization information technology operation efficiency to comply
with standard ITIL process.
- Define IT infrastructure strategy and analyze business requirements by partnering with key stakeholders across the
organization.
- Leading the automation projects for all group’s hospitals/centers in GCC (HMIS, FMIS, Pharm., Lab.) applications.
- Analyzes departments needs in relation to information systems, control of centralized databases and expanded use
of computing and data processing.
- Recruiting staff (Admin/Technical/Functional), Mentoring and Coaching.
Achievements
- Full transformation for all hospital/centers HMIC and FMIS from AS400 to Oracle within two years.
- New Implementation for centralized medical patient archive (Medical Records) in Saudi Arabia.
- Built solid connectivity between HQ in Saudi Arabia and other countries branches to consolidate FMIS.
Leaded organization’s effort through Agile culture, methodology & team to establish full transformation of organization business to automation throughout translating desired business outcomes into detailed and complete product requirements ensuring the development team has the needed context and tools to device a proper solution. Responsibilities
- Provide a clear strategic roadmap to the product and process within each major release
- Identify top client dissatisfaction drivers and address them with meaningful changes that enhance the experience
- Collaborate with Development, QA and other team members on functional requirements, the user needs and test
scenarios
- Design a product architecture that reduces time-to-market for new features, simplifies internal/external
dependencies, and scales to a global environment
- Prioritize the product backlog based on client demand, business cases, product KPI, strategic business goals
(customer R&D, competitive, market)
- Conduct pre-release reviews which could include regression testing and QA to certify the release as production-
ready
- Conduct periodic product performance reviews with key stakeholders (plan vs. actual, key milestones/deliverables,
management focus items, etc.)
Managed several projects to automate and enhance ministry day-to-day business operations, leaded design integrated solutions process, analyzing and developing applications. Development management for projects (Personnel & Payroll, Accounting, Purchasing & Budget Applications) achieving timely delivery, end user satisfaction, optimal cost and final success.
Accounted as Scrum Master/Agile Coach for a mega program to develop a share trading application/platform for Saudi’s trading market (TradeNet) leading cross functional and technical teams and applied core Agile principals of collaboration, prioritization, team accountability and visibility ensuring consistent application of scrum methodologies across all projects.
TradeNet - is an ultimate electronic trading platform streaming live market prices and financial situations which facilitate to all stakeholders (traders, financial intermediary \[brokers, Market Decision Makers, Investment Banks, Stock Exchanges\], ...etc.) to access a wealthy-functionality to access financial markets and manage all trading process and shares investments and other different financial products (in the Saudi Trading Market and Exchange Market
Designed, Implemented and maintained numerous custom systems and application that automate financial, supply chain and human resources service process.
Information Technology Management
Computer Science System Analysis Programming
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