Hani Yassine

-Attending After Sales Clients in the Boutique.
-Ensure the follow up of the main indicators links to after sales service.
-Communicate special customer’s request to supervisor and management.
-Boutique management follow up.
-Maintain strong relationship with Free Zone workshop.
-Maintain a solid relationship with Customer Service manager in Cartier Office.

First Class Cabin Crew Providing a safe environment for Guests and Cabin Crew onboard through safe work practice. Perform onboard service in accordance to process and standards, to maintain the highest level of Customer Service. Maintain onboard equipments in terms of quality and quantity, particularly when the aircraft is away from base, in order to reduce costs associated with breakages and losses. Delivering the highest level of service to all Guests by availing all their requests in a timely manner and maintaining integrity, confidentiality and professionalism at all times. Taking supervisory responsibilities as required by the company. Representing the Company during events with Cabin Crew

Social media intern

Fortune PromoSeven is a major player in the advertising industry in the Middle East and North Africa region with offices in 14 countries. Their clients include major multinational names such as Coca-Cola and MasterCard.

During my time at FP7 I was assigned to the Coca-Cola account.
Assisting seniors in all steps of developing and launching a major campaign ("BRRR").
Designing posters and coupons for GCC promotions.
Following up with the client to ensure his satisfaction with the deliverables.

De Prague operates as a restaurant during the day and transform into a lively bar in the evenings, it is well known for its outstanding service and high turnover.

Optimizing staff rostering (+15 staff and variable shift lengths) to ensure both, staff’s personal requirements and operational requirements are met
Monitoring and improving staff performance by supervising, motivating and training them
Collecting feedback from customers and inform respective responsible team
Checking food appearance and make sure food is delivered within preset time frames