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Hani Yousef Shaban, Customer Service Representative

Hani Yousef Shaban

Customer Service Representative·Extensya

Qatar

Bachelor's degree, Mechatronics Engineering

Work experience

Total years of experience: 5 years, 11 months

Customer Service Representative

January 2026 - April 2026

Extensya

Amman, Jordan

January 2026 - April 2026

Extensya is specialised in delivering end-to-end Contact Management and Business Support Services. As a CSR supporting the Saudi Arabia line, I handled inbound and outbound customer calls in English (C1) to resolve issues, process orders, and provide service information to ensure a high level of customer satisfaction using specialised software.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Projects Engineer in Projects Development

December 2024 - December 2025

AlPhanr International

Doha, Qatar

December 2024 - December 2025

AlPhanr International is the authorised consulting and management company for the overseas projects of Kulalac, Turkey. As a projects engineer, I supervise the full lifecycle of Infant Milk Formula (IMF) projects by coordinating all project phases from initiation to commissioning, reviewing technical specifications; financial proposals; and feasibility studies, and supervising on-site installation and testing of the production line.


Ongoing Projects: Al-Madina IMF Milk Manufacturing Plant in Saudi Arabia.

Company industry:
Project & Construction Planning
Job role:
Manufacturing

Projects Engineer in Projects Development

September 2022 - December 2024

Suhail Industrial Holding Group

Doha, Qatar

September 2022 - December 2024

Suhail recycles and produces processed materials and products. As a projects engineer, I convert project concepts into practice by making conceptual designs, finding machines suppliers, assessing technical and commercial requirements, drawing general layouts, and planning human resources.

Projects: DI Fittings FBE Coating Line || Pressed Wooden Pallets Line || Dynamic Balancing Machine || Hydrotesting Machine || Automatic Fettling Machine || Cement Mortar Lining Machine.

Company industry:
Manufacturing
Job role:
Manufacturing

Trainee in Electrical and Mechanical Engineering

January 2021 - September 2022

Ministry of Local Administration

Amman, Jordan

January 2021 - September 2022

The ministry has a supervisory role on the municipal councils in Jordan. In the training, I conducted electrical and mechanical drawings for projects using AutoCAD, examined documents offered for bidding, and audited tenders procedures.

Projects: Roof Top Solar Systems on Municipal Buildings || Multi-Purpose Hall.

Company industry:
Public Administration
Job role:
Administration

Junior Engineer (Trainee) in Medical Machine Vision

September 2019 - December 2019

OptiNav Sp. z o.o./ Carl Zeiss Group

Slupsk, Poland

September 2019 - December 2019

Carl Zeiss specialises in the imaging solutions for the industrial and medical sectors. During the training, I developed image processing algorithms for testing the geometry of medical machines using OpenCV Wrapper for LabVIEW software.

Project: Calibration of a LINAC C-Arm Machine Using Image processing.

Company industry:
Software Development
Job role:
Engineering

Intern in Manufacturing Industry

July 2016 - September 2016

Sidc Ceramic Plant/ Saudi Industrial Development Company

Yanbu, Saudi Arabia

July 2016 - September 2016

Sidc Ceramic Plant is a ceramic sanitary wares and acrylic bathtubs manufacturer. During the internship, I investigated the manufacturing process and was trained on the machines, robots, and control systems that are utilised in the process.

Company industry:
Industrial Production
Job role:
Manufacturing

Education

The Hashemite University

January 2024

January 2024

Bachelor's degree, Mechatronics Engineering

Jordan

GPA (point): 3.31 out of 4

GPA (point): 3.31 out of 4

BSc Degree Graduation Project in Computer Vision: [May, 2016 to January, 2017] *Gesture Controlled Mobile Robotic Arm. *The robot consists of a 4DOF robotic arm mounted on a four-wheel cart. *The robot is controlled by tracking the movements of the upper limb of the human body using 3D depth images acquired by Microsoft Kinect Sensor. *The human gestures are converted to programming commands by Processing software and sent to an Arduino microcontroller to generate PWM signals to control the arm’s servomotors and cart’s DC motors. *The project is supported by Hashemite University and has been participated in the Scientific Day of the Faculty of Engineering.
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University of Debrecen

June 2019

June 2019

Master's degree, Cyber-Physical Systems

Hungary

GPA (point): 4.85 out of 5

GPA (point): 4.85 out of 5

MSc Degree Graduation Project in Digital Image Processing: [May, 2018 to May, 2019] *Traffic Control and Video Surveillance System Using LabVIEW. *The system consists of 4 Basler cameras and a control unit including an industrial controller (NI-IC 3173) connected to two traffic lights. *The system acquires images of the traffic, implements a BS algorithm on the images, and extracts information about the traffic from the obtained images. *The control decisions are transferred to the processor and Field Programmable Gate Array (FPGA) of the NI-IC. *The NI-IC generates control signals to control the traffic lights using relays. *The project is supported and supervised by: University of Debrecen, NI Hungary Kft., and Zöldfény Kft..
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Skills

AutoCAD 2D
Expert
AutoCAD 2D
Expert
Research Projects
Expert
Research Projects
Expert
Project Management
Expert
Project Management
Expert
Mechatronics
Expert
Mechatronics
Expert
Computer Vision
Expert
Computer Vision
Expert
Projects Management
Expert
Projects Management
Expert
Research Projects
Expert
Research Projects
Expert
Computer Vision
Expert
Computer Vision
Expert
Mechatronics
Expert
Mechatronics
Expert
Procurement
Expert
Procurement
Expert

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

Arabic
Native Speaker
English
Native Speaker
German
Intermediate
Hungarian
Beginner

Training and Certifications

Training
Design and Manufacture of Moulds and Products
Amman Chamber of Industry
Oct 2025
Show credentials
Soft Skills Training in Global Business Communication Skills
American Corner Debrecen
Apr 2018
Show credentials
Vocational Training in Digital Image Processing
University of Debrecen
Jun 2019
Show credentials