Relationship Manager
RAK BANK
Total years of experience :25 years, 0 Months
1- Performance Management
Assist Personal Loans Sales Manger in recruitment & Training
Recruit as and when required to ensure that staffing requirements are met
Ensure al DSAs is aware of products and promotions of the bank
Monitor DSA performance on daily; Weekly & monthly basis
Take corrective action as necessary by reporting to PL Sales Manager
Ensure the teams are allocated territory& companies for maximum productivity
Provide your DSA’s leave planner with assurance of not having more than
10% Is on leave in a monthly basis
Accompany sales officers on sales call
2- Sales Targets
Meet personal sales target as agreed with PL sales Manager
Financial: 112 Mio (1 Jan till 31 Dec 2010)
Dimensions: DSAs: 11
Financials to be achieved by:
- Quarterly action plan
- Managing to meet your daily, Weekly and Monthly run rate
3- Service Quality
Meet or exceed service standards with an aim to costumer as per the following parameters: Service Quality report, Complaints resolutions/service recovery
Meet the standard of 95% error free applications
4- Cross Selling
Ensure that DSAs maximize cross selling opportunities
Ensure that all personal loan customers are sold credit card
5- Approved List Of Companies and company packages
Increase the loans Approved List Of Companies
Maintain MOD/NON MOD sales ratio @ 50:50
Assist in updating / maintaining the ALOC with relevant details for a healthy portfolio
Visit to Govt/ Semi Govt. / Private Organizations
Nexus Insurance Brokerage (the main representative for Zurich, Friends
Provident, ACE international, Aviva, Islamic Takaful from Aman Islamic Insurance& all corporate general insurance)
Achieve Monthly target
Manage and tanning new sales rep. (for daily activity, field support, product knowledge, Sales skills)
Opening new marketing by listing new company
Direct sales for Citi Bank Retal products
Sales &Marketing Citibank Retail Products Responsible for personal loan in Abu Dhbi Branch
Responsible for selling and marketing the company services and lead the sales agents to achieve Quota.
Provide after sales services and built a long term relationship with my customers
Achieve the company objectives
Control & support the sales team in optimizing sales and maximized profitability
Developing sales & marketing strategies & forecasting sales
Responsible for all sales team & merchandising to achieve sales objectives and standards set by the co.
Possess up to date knowledge of current retail & promotional trends in the key accounts sector in developed markets
Managed sales team in my area
Solving the customers problems
Preparing reports about the markets and who to developed the sales objectives
Preparing reports about the market competitors
Using sales tools to increase sales value
Implement training courses for new recruits
Developed excellence in sales training course…. etc.