Hanifa Neyla Bennafla

• Manage front desk operations, reservations, billing procedures, and guest relations in a fast-paced
service environment.
• Handle customer requests and issue resolution professionally, helping maintain premium service
standards and repeat business.
• Coordinate with operations teams to ensure smooth day-to-day execution and accurate service follow-up.
• Support revenue generation through service promotion, effective communication, and organized
administrative follow-up.

Alvira : Supported customer service operations during a high-demand period
• Managed customer transactions, billing, and sales documentation
• Maintained accurate records and assisted with administrative coordination
• Contributed to efficient workflow and client communication

Jana fromagerie : Managed inventory records, stock monitoring, and operational reporting
• Improved stock accuracy and reduced discrepancies through better tracking
• Coordinated with suppliers and monitored purchase orders
• Supported workflow efficiency and product

Dar alu :Managed employee records, HR documentation, and administrative files
• Supported recruitment, onboarding, and payroll coordination
• Improved filing systems and administrative efficiency
• Assisted internal communication and HR workflow organization

Swarovki :Managed boutique administration, staff coordination, and daily operations
• Supervised scheduling, reporting, and inventory follow-up
• Ensured high standards of customer service and store presentation
• Coordinated vendor and operational follow-up

Sonatrach : Assisted with HR documentation, reporting, and employee records
• Supported internal administrative processes and filing systems
• Contributed to HR coordination and office support activities