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حنين المحيسن, Senior Insurance Operations Specialist

حنين المحيسن

Senior Insurance Operations Specialist·Tawuniya

Saudi Arabia

Higher diploma, Data Analysis and Reporting Using Microsoft Power BI

Work experience

Total years of experience: 5 years, 3 months

Senior Insurance Operations Specialist

August 2025 - Present

Tawuniya

Riyadh, Saudi Arabia

August 2025 - Present

• Leading back-office insurance operations across general insurance products, including travel, home, and
medical malpractice insurance.
• Owning complex operational cases, post-issuance issues, and cross-functional coordination.
• Partnering with IT teams to analyze system issues and drive sustainable process and system improvements.
• Ensuring documentation accuracy, system integrity, and full compliance with internal procedures.

Company industry:
Insurance & TPA
Job role:
Support Services

Insurance Operations Specialist

April 2021 - Present

شركة التعاونية

Riyadh, Saudi Arabia

April 2021 - Present

• Senior Insurance Operations Specialist
Riyadh, Saudi Arabia
Aug. 2025 - Current
• Leading back-office insurance operations across general insurance products, including travel, home, and
medical malpractice insurance.
• Owning complex operational cases, post-issuance issues, and cross-functional coordination.
• Partnering with IT teams to analyze system issues and drive sustainable process and system improvements.
• Ensuring documentation accuracy, system integrity, and full compliance with internal procedures.

Company industry:
Insurance & TPA

Insurance Tele-Sales Officer – Motor Insurance

April 2021 - Present

شركة التعاونية

Riyadh, Saudi Arabia

April 2021 - Present

Processed new motor insurance policies and renewals through internal systems.
• Maintained accurate policy data and system records.
• Met operational and performance targets while adhering to internal guidelines.
• Developed strong foundational knowledge of motor insurance operations.

Company industry:
Insurance & TPA

Education

Financial Academy

June 2026

June 2026

Higher diploma, Data Analysis and Reporting Using Microsoft Power BI

Saudi Arabia

Financial Academy

September 2025

September 2025

Higher diploma, Professional Liability Insurance

Saudi Arabia

الاكادمية المالية

December 2022

December 2022

Higher diploma, IFC

Saudi Arabia

Imam Muhammad Ibn Saud Islamic University

January 2018

January 2018

Bachelor's degree, Arabic Language

Saudi Arabia

Skills

COORDINATING
Intermediate
COORDINATING
Intermediate
INSURANCE POLICIES
Intermediate
INSURANCE POLICIES
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PERSONAL INTEGRITY
Intermediate
PERSONAL INTEGRITY
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
SYSTEM SUPPORT
Intermediate
SYSTEM SUPPORT
Intermediate
TROUBLESHOOTING PROBLEM SOLVING
Intermediate
TROUBLESHOOTING PROBLEM SOLVING
Intermediate

Training and Certifications

Certifications
Insurance Professional Foundation Exam
Professional Liability Insurance
Data Analysis and Reporting Using Microsoft Power BI