Sales Engineer
Solas Marine Services Company LLC
Total years of experience :13 years, 4 Months
Identifies current and future customer service requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand service requirements.Provides product, service, or equipment technical and engineering information by answering questions and requests.
Establishes new accounts and services accounts by identifying potential customers; planning and organizing sales call schedule.
Prepares cost estimates by studying blueprints, plans, and related customer documents; consulting with engineers, architects, and other professional and technical personnel.
Determines improvements by analyzing cost-benefit ratios of equipment, supplies, or service applications in customer environment; engineering or proposing changes in equipment, processes, or use of materials or services.
Gains customer acceptance by explaining or demonstrating cost reductions and operations improvements.
Submits orders by conferring with technical support staff; costing engineering changes.
Develops customer's staff by providing technical information and training.
Complies with federal, state, and local legal requirements by studying existing and new legislation; anticipating future legislation; advising customer on product, service, or equipment adherence to requirements; advising customer on needed actions.
Prepares sales engineering reports by collecting, analyzing, and summarizing sales information and engineering and application trends.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Contributes to sales engineering effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.
Contributes to team effort by accomplishing related results as needed.
• To develop and penetrate each nominated country, and to define - appoint agent or distributors.
• Bringing the forecasted quota of each nominated country.
• Following up all out-going quotation and make a system of follow up internally and externally.
• Prepare Quotation summery report, and pass it to the Sales Coordinator for management review.
• To maintain and follow up expected orders list and to review it daily
• Receiving orders and verify the terms to comply with our quotation.
• No sales order shall be issued only with prior quotation for new inquiry/clients.
• Orders to be received from existing clients, distributors or agents, the sales order can be made according the approved price list
• Any cash order, price should be confirmed by the sales coordinator
• Verifying & sign the sales contract, to make sure of all relevant document, submittals are attached
• Advise the client within 48 hours the order acknowledgment and the delivery date
• To prepare and update business visits schedule for three months in advance.
• In charge to visit and register our company name and products in the following sectors for each country during his visits: Oil & Gas, Ports, Airports, Telecommunication, Army, Contracting Companies and Consultancies, Civil Defense, Water & Electricity, Competitors Dealers
• To collect the yellow pages and ant telephone directories for visited countries.
• To provide trip reports within two day after getting back to the office. (Business Trip Report and Expenses Report).
• To provide a list of exhibitions for all nominated countries related to our products
• To suggest exhibition participations and seminars if required
• To coordinate and follow up closely with the logistic department to insure the execution of the material deliveries on time.
• Be responsible to collect all cash payments for Cash Sales Orders before the delivery
• In case of letter of credit payments, to coordinate with - sales co-coordinator, for L/C terms and conditions and to get account department approval.
• To take care of all customer requirements, and to minimize complains
• All customers complain should be reported in form and reported to Export director without any delay for immediate action and solution.
• Provide all clients with the required equipment/ catalogues to promote our products, and update them with the new catalogues and products.
• To supervise the export assistance office work, to insure smooth operation.
• To prepare and update pending issues report for daily discussion
• To provide weekly export manager report
• To maintain the following Files / Lists and forms for easy operation:
1. Country wise Business Cards File - to be updated
2. Quotation list - Daily updating
3. Country / Client wise price list file
4. Pending sales orders list - for daily updating
5. Client wise credit facility forms signed by CEO.
6. Country wise - business development file
7. Client wise Customer Business Data form