HR & Administrative Assistant / Team leader
Hafstaff
Total years of experience :4 years, 6 Months
* Answering phones and routing calls to the appropriate recipient Provide clerical and administrative support.
*Meeting Coordination: organize and schedule meetings, ensuring all parties are informed and prepared.
* Prepare and modify documents including correspondence, reports, memos and emails.
* Compile and update employee records (hard and soft copies) .
* Deal with employee requests regarding human resources issues, rules, and regulations .
* Monitoring time & attendance record.
* Ensure smooth communication with employees and timely resolution to their queries.
* Retrieve documents from filing system. Handle requests for information and data.
* Coordinate maintenance of office equipment.
* Coordinate and maintain records for staff.
* Assisting with payroll, completing pay slips, filing overtime, and lates.
Oversee and coach all of my agents, ensuring that they complete all of their tasks correctly and improve more to become productive on a daily basis.
* Managing a large volume of calls. Inbound and Outbound.
* Maintain a positive attitude and calmly respond to customers complaints.
* Resolve customers concerns and answer customers questions to your best ability.
* Build sustainable relationships and trust with customer accounts through open and interactive communication.
* Provide accurate, valid, and complete information by using the right methods/ tools.
* Open new customer accounts and send login credentials.
* Respond to Emails within a specific timeframe.
* Take extra mile to engage customers.
* Evaluate credit worthiness by processing loan applications and documentation within specified limits.
* Interview applicants to determine financial eligibility and feasibility of granting loans.
* Determine all applicable ratios and metrics and set up debt payment plans.
* Complete loan contracts and counsel clients on policies and restrictions.
* Go the extra mile to build trust relationships, customer loyalty, and satisfaction throughout the under writing process.
* Operate in compliance with laws and regulations and adhere to lending compliance guidelines.
* Greetings customers in a friendly, professional manner using the suggested script.
* Answering telephonic and email inquiries in a timely manner.
* Furnishing members and health care practitioners with details regarding members benefits for their insurance.
* Granting pre-authorizations for medical treatment, if covered.
* Advising members of outstanding co payments and deductibles.
* Providing extant and prospective members with the details of network providers.
* Provides a pleasant and efficient customer focused experience.
* Resolves customer issues and answers questions about offerings and purchasing processes.
* Collects payments by accepting cash, checks, or charge payments and makes change for customers.
* Balances cash drawer by counting cash at the beginning and end of work shifts by following checkout procedures.
* Provides pricing information to customers.
* Discounts purchases by redeeming coupons.
* Maintains a clean and orderly workstation.
I completed high school. I also spent three years in college.