Hannan Abdul

• Acted as a technical consultant supporting the sales team in proposing IT
hardware, software, networking, and end-user computing solutions.
• Engaged with enterprise clients to gather business and technical
requirements and translate them into suitable IT solutions.
• Conducted product demonstrations, proof-of-concept discussions, and
technical presentations to support sales closures.
• Assisted in preparing technical proposals, BOQs, quotations, and
compliance documents in line with client requirements.
• Coordinated with OEMs, distributors, and vendors to obtain pricing,
technical datasheets, and solution validation.
• Supported sales negotiations by providing technical clarifications and
solution justifications.
• Played an active role in post-sales coordination, ensuring smooth
handover to implementation and support teams.
• Monitored customer satisfaction and addressed technical
• concerns to strengthen long-term business relationships
• Maintained documentation related to customer solutions, pricing history,
and technical configurations.
• Supported account managers in identifying upsell and cross-sell
opportunities based on customer IT environments.

• Provided technical support and pre-sales assistance for enterprise
customers across end-user computing and IT infrastructure.
• Supported sales and account teams by delivering technical inputs,
solution explanations, and requirement assessments.
• Assisted in preparing customer-facing technical documentation and
solution summaries.
• Explained IT solutions and service offerings to non-technical stakeholders
and decision-makers.
• Coordinated with implementation teams during deployment to ensure
solutions met agreed specifications.
• Supported post-deployment activities, addressing customer technical
queries and change requests.
• Maintained accurate records of customer assets, configurations, and
service history.
• Contributed to improving customer engagement through timely
communication and technical clarity.
• Played a key role in post-sales coordination, ensuring smooth handover
from sales to implementation teams.
• Consistently received positive feedback from clients and internal
stakeholders for responsiveness and technical clarity.