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Hany El-Maddah, Automotive Aftersales Manager

Hany El-Maddah

Automotive Aftersales Manager·Alkhorayef Commercial Company

Saudi Arabia

Master's degree, Administration And Business Administration

Work experience

Total years of experience: 8 years, 5 months

Automotive Aftersales Manager

April 2017 - May 2020

Alkhorayef Commercial Company

Riyadh, Saudi Arabia

April 2017 - May 2020

Responsible for:
• Profits & Losses, budgeting & general aftersales marketing.
• Maximizing sales by closing business on an ongoing basis.
• Ensure customer satisfaction at all times.
• Building relationships with suppliers & vendors.
• Developing & implementing annual business plan for the Sales Dept.
• Monitoring utilization of projects and efficiency of employees.
• Coaching & providing the needed training to the team.
• Performing other tasks as needed.
Company industry:
Automotive Dealership & Distributor
Job role:
Mechanical Engineering

Service Supervisor

March 2013 - April 2017

Abdullah Hashim Ltd. Honda Distrubter

Dammam, Saudi Arabia

March 2013 - April 2017

Responsible for:

• Provide the needed support for the team.
• Ensure the quality of the (SST) Standard Service Transaction.
• Daily revenue & entry report.
• Daily Operation Control report.
• Monthly Technicians' Performance report.
• Monthly Supportive Staff Performance report.
• Handling customers' complaints.
Company industry:
Automotive Dealership & Distributor
Job role:
Engineering

Mechanical Engineer

November 2011 - October 2012

Tanta Oil & Soa co.

Egypt

November 2011 - October 2012

Working in the Engineering Management Dep. As a workshop Engineer

Responsible for:

• Pump and air compressors maintenance

• All formation and metalworking operations (Welding, cutting, machining …. etc)

• Piping system.

• Oil production lines maintenance.
Company industry:
Industrial Production
Job role:
Mechanical Engineering

Trainee

August 2008 - September 2008

Alexandira National Automotive ( A.N.A) for Mercedes Benz car service

Alexandria, Egypt

August 2008 - September 2008

• Periodical Maintenance and General Repairs for Passengers' Vehicles
Company industry:
Automotive Dealership & Distributor
Job role:
Engineering

Education

University Of The People

April 2021

April 2021

Master's degree, Administration And Business Administration

United States

● MBA, Business Administration and Management, General.

Faculty of Engineering, Tanta University

July 2009

July 2009

Bachelor's degree, Production Engineering & Mechanical Design

Egypt

Skills

Motorcycle
Expert
Motorcycle
Expert
Motorsports
Expert
Motorsports
Expert
Automotive Engineering
Expert
Automotive Engineering
Expert
Automotive Sales
Expert
Automotive Sales
Expert
Automotive Repair
Expert
Automotive Repair
Expert
Leadership
Expert
Leadership
Expert
Quick Learner
Expert
Quick Learner
Expert
Multi tasks
Expert
Multi tasks
Expert
Motorcycle
Expert
Motorcycle
Expert
Motorsports
Expert
Motorsports
Expert
Automotive Engineering
Expert
Automotive Engineering
Expert
Automotive Sales
Expert
Automotive Sales
Expert
Automotive Repair
Expert
Automotive Repair
Expert

Languages

English
Expert
English
Expert
French
Beginner

Memberships

Saudi Council of Engineers

Mechanical Engineer

December 2012

Egypt Syndicate of Engineers

Mechanical Engineer

July 2009

Training and Certifications

Certifications
Certificate of Appreciation
Mar 2015
Show credentials
Honda Qualified Service Personnel
Aug 2016
Show credentials
Training
H.SMART (Advanced) for service advisor.
Honda Motor Co. (Middle East Office)
May 2015
Show credentials
(D.S.S.S) Developing Service Sales Skills
Honda Motor Co. (Middle East Office)
May 2014
Show credentials
(I.C.H.C.S) Improving Customer Handling and Communication Skills.
Honda Motor Co. (Middle East Office)
Jun 2015
Show credentials
H.SMART for service advisors
Honda Motor Co. (Middle East Office)
Dec 2013
Yamaha Parts & Accessories
Yamaha Motor Distribution Singapore Pte Ltd.
Jul 2017
Show credentials
YTA Bronze
Yamaha Motor Co., Ltd.
Oct 2017
Show credentials
YTA Silver
Yamaha Motor Co. , Ltd.
Oct 2019
Show credentials
Performance management
Spread head training
Mar 2019
Show credentials

Hobbies

  • Reading novels and books
  • going Gym and playing Tennis
  • Travelling