Customer Support Executive
Otis elevators
Total years of experience :12 years, 11 Months
In this role, I learnt how to handle different situations with a diverse range of customers, addressing their needs while providing the best solutions. The large volume of inbound/outbound calls and emails urged the need of developing some automation of my daily routine tasks. Using my fundamental programming skills and IT expertise, I could automate incoming emails opening on receipt in separate windows, used excel macros to quickly trim and clean reports before working on them, sped up my operating system and windows applications performance through my deep understanding of windows operating system and applications.
In this position, and besides my basic job functions, I managed to help my supervisor in the preparation of excel reports, powerpoint presentations, training material, and many more technology related tasks such as troubleshooting systems performance, phone issues and call center devices connectivity with the limitations of given systems privilege and in case of the absence of IT support executives for different reasons.
● Troubleshooting internet connectivity issues following a script built to best isolate the problem and find the quickest possible solution.
● Escalating unresolved issues to the concerned team based on the findings during troubleshooting.
● Follow up on the new applications of service provisioning.
● Troubleshooting internet connectivity issues following a script built to best isolate the problem and find the quickest possible solution.
● Escalating unresolved issues to the concerned team based on the findings during troubleshooting.
● Follow up on the new applications of service provisioning.
Scholarship: MCP/MCSA/MCSE certified IT "networking" scholarship Communication skills