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hany youssef, Supervisor call center

hany youssef

Supervisor call center·Thomas Cook

Egypt

Bachelor's degree, A.manger call center

Work experience

Total years of experience: 16 years, 6 months

Supervisor call center

January 2005 - June 2014

Thomas Cook

Egypt

January 2005 - June 2014

2005- up to present Supervisor call center at Thomas Cook
http://www.thomascook.com
Tasks: • Hotel Bookings For Inbound And Outbound
• Finalizing Ticket Itinerary
• Car Rental
• Written And Verbal Communication With Customers And Management By Faxes, E-Mails, Business Letters, Answering Phone Calls
• Managing The Filing System, Visa And Packages (Honey Moons & Families)
• Organize Tailor Made Packages For Foreigners And Egyptians Upon Request (Meet And Assist, Flight Reservation, Hotels, Transfers, Tours, Safari etc)
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Ticketing Supervisor at Gezira travel

January 2003 - January 2005

www.geziratravel.com

January 2003 - January 2005

2003- 2005 Ticketing Supervisor at Gezira travel
www.geziratravel.com
Tasks: • dealing with walking in clients
• Finalizing Ticket Itinerary
• Written And Verbal Communication With Customers And Management By Faxes, E-Mails, Business Letters, Answering Phone Calls
Job role:
Hospitality and Tourism

Ticketing Supervisor at Nado tours

January 2002 - January 2003

nadotours.com

January 2002 - January 2003

2002- 2003 Ticketing Supervisor at Nado tours
http://nadotours.com/main.htm
Tasks: • dealing with walking in clients
• Finalizing Ticket Itinerary
• Written And Verbal Communication With Customers And Management By Faxes, E-Mails, Business Letters, Answering Phone Calls
Job role:
Other

Sales Supervisor

January 2000 - January 2002

TKT at Saudi Arabian Airlines

January 2000 - January 2002

2000- 2002 Sales Supervisor, TKT at Saudi Arabian Airlines (K.S.A)
http://www.saudiairlines.com
Tasks: • Handling tickets vip customer
• Handling Saudi holidays program.
• Handling services at airport ( boarding pass)
Job role:
Sales

Ticketing Supervisor at Spring tours and travel

January 1999 - January 2000

springtours.com

January 1999 - January 2000

1999- 2000 Ticketing Supervisor at Spring tours and travel
http://springtours.com
Tasks: • Handling for charter german airlines
• Handling tickets vip customer
• Handling services at airport ( boarding pass)
Job role:
Hospitality and Tourism

January 1998 - January 1999

www.geziratravel.com

January 1998 - January 1999

1998- 1999 Accouter TKT at Gezira travel
www.geziratravel.com
Tasks: • dealing with walking in clients
• Finalizing Ticket Itinerary
• Written And Verbal Communication With Customers And Management By Faxes, E-Mails, Business Letters, Answering Phone Calls


Interpersonal skills: Travel system: • IATA BSP LINK
• THOMAS COOK HOTEL BOOKING B2B
• EUROP TRAIN TICKET BOOKING
• DESTANTIONS OF THE WORLD HOTEL BOOKING
• ORACLE
• AMADEUS
• SARS
• GALELO
• WORLDSPA
• GENENRIC
Job role:
Other

Education

Halwan University

January 2000

January 2000

Bachelor's degree, A.manger call center

Egypt

Skills

AMADEUS
Intermediate
AMADEUS
Intermediate
ANSWERING
Expert
ANSWERING
Expert
BUSINESS DEVELOPMENT
Beginner
BUSINESS DEVELOPMENT
Beginner
CLARIFY
Beginner
CLARIFY
Beginner
CLIENTS
Expert
CLIENTS
Expert
FILING
FILING
LEADERSHIP SKILLS
Beginner
LEADERSHIP SKILLS
Beginner
ORACLE
Intermediate
ORACLE
Intermediate
SAFARI
SAFARI
SALES
Expert
SALES
Expert

Languages

Arabic

Expert

English

Expert