IT Manager
Kuwait Food Company
مجموع سنوات الخبرة :17 years, 3 أشهر
I manage a 15-person team in development and maintenance of central data systems for restaurants. We integrate credit card point of sale and electronic funds transfer into systems. Also, we launch OneClick and Delivery Command apps for home delivery scheduling and to track delivery drivers.
✯ I deployed ALOHA POS system into 1, 800 stores in 13 countries, completing the project within a $20 million budget.
✯ I installed CrunchTime! Back-of-House application in 500 stores in 13 countries on an $8 million budget.
✯ I initiated Tablets POS system into 377 stores in five countries, at a budget of $2 million.
I deployed Specialized Delivery Management system (SDM) into 7-country call center. Also, I directed company website’s integration of SDM into Google Maps and payment integration system. I created centralized websites and mobile apps for KFC and Pizza Hut and trained a team in SDM support for 1, 800 stores. I installed and maintained employee discount cards, saving 40 percent in paper costs. I followed up with remote and on-site support.
✯ Upgraded 1, 500 stores in seven countries to Compris POS system, improving customer satisfaction by 34 percent and improving average resolution time.
✯ Automated sales data acquisition for 850 stores in United Arab Emirates and Kingdom of Saudi Arabia.
I deployed Compris POS system in 1, 500 stores in UAE, KSA, Qatar, Kuwait, Bahrain, and Egypt. Also, I administered five websites and nine databases serving more than 500 stores.
✯ I launched digital menu board (DMB) for 2, 000 screens with 350 media players in UAE.
✯ I integrated Compris POS automated maintenance database in 1, 100 stores.
I upgraded store hardware on-site. I also provided remote support for L1 Technologies system and maintained Cisco router. I created databases for Compris POS systems and managed offer/promotion content for three franchises. Also, I directed the QA team.
I managed system-wide support, including software development and hardware maintenance and functionality. I installed, modified, and repaired computer hardware and software systems and trained and assisted users in resolving technical issues. My responsibility included ensuring network connectivity and the operating integrity of systems and applications.
I coded, matched, and batched invoices, maintained an accounts filing system, and prepared regular reports to senior management.
Bachelor degree in Mining