IT Solutions Engineer I
Radenta Technologies, Inc
Total years of experience :10 years, 8 Months
▪ Meets the Account Manager and the client to collect data and other information necessary in project implementation and POC.
▪ Conducts project research for technical recommendation, solutions, and implementation plan.
▪ Act as a contributing member of the project team from project inception to completion.
▪ Analysis of client problems and needs to implement that information when creating solution plans.
▪ Executes the project based on approved Proof of Concept (POC)
▪ Provides project documentations for the clients.
▪ Consistently monitors the scope of projects.
▪ Conducts knowledge transfer and trainings upon completion of the project.
▪ Provides technical assistance to all employees in the company as requested.
Head Office
(Marketplace, Wellcome, Shopwise, Rustans)
▪ Respond to support store related IT issues as requested or directed by management.
▪ Provide On-call/On-site support in a timely and proper manner as needed by the situation.
▪ Implement at the store company projects and directives.
▪ Maintain inventory of IT hardware equipment.
▪ Provide assessment and recommendation for IT equipment of store.
▪ Provide hardware set-up /software set-up / network and infra set-up.
▪ Monitoring of ticketing system as helpdesk (Salesforce)
▪ Maintained 250+ Windows computers and peripheral, including all configuring and
monitoring.
▪ Installed 250+ desktop computers during a company-wide upgrade.
courses: Training and Certification Oracle Linux - Certificate of Completion • Oracle Cloud Infrastructure
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