Business Unit Manager
Aster DM Healthcare LLC
Total years of experience :24 years, 3 Months
- Ensuring Adherence to Operational Protocols and Standards: Demonstrated ability to implement and enforce
operational protocols and standards to maintain efficiency and quality in clinic operations.
- Training and Orientation: Successfully orienting and training front office customer care and insurance staff
on processes and protocols, highlighting your leadership and team development skills.
- Patient Flow Optimization: Initiating measures to reduce patient waiting times and ensuring a smooth flow
of patients through various departments, showcasing your process optimization expertise.
- Customer Service Improvement: Creating a customer-friendly front office team and implementing best
telephone handling practices, highlighting your commitment to excellent customer service.
- Resource Utilization: Minimizing wastage and effectively utilizing resources, demonstrating your cost-
conscious approach and resource management capabilities.
- Expansion and Diversification: Exploring opportunities for departmental expansion and diversification, such
as starting new departments like Physiotherapy, Lab, and X-ray, showcasing your strategic planning skills.
- Loss Prevention: Preventing losses by managing and not outsourcing Lab and Radiology services to external
parties, emphasizing your cost control abilities.
- Statutory Compliance: Ensuring that all valid statutory documents are maintained in the Unit, indicating
your attention to legal and regulatory compliance.
- Marketing and Business Development: Collaborating with the marketing department and operations
management team to customize marketing activities, achieve unit objectives, and organize events,
highlighting your business development acumen.
- Performance Monitoring and Staff Development: Conducting customer feedback surveys, managing staff
meetings, and organizing training and development programs, showcasing your commitment to
performance improvement and team development loss
To provide customers financial services which exceed the customer’s expectations by delivering an unbiased,
competent, timely and problem free services.
Proactively work towards satisfying the needs of the customer.
Provide constructive and constant feedback on improvement of products, services processes which may
either reduce cycle time or costs or enhance customer satisfaction.
Improve on service levels, take ownership of customer complaint resolution are the key responsibilities
•Supervise office, administrative, or customer service employees, ensuring quality standards, deadlines, and procedures are adhered to, and correcting errors or issues.
•Provide guidance to employees in handling complex problems, resolving escalated complaints or disputes, and facilitating effective problem resolution.
•Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
•Maintain records related to inventory, personnel, orders, supplies, or machine maintenance.
•Coordinate activities with supervisory personnel, work units, or departments to ensure efficient operations
Conduct comprehensive title searches and examinations to verify legal instruments, ownership, restrictions,
and encumbrances on properties, demonstrating your attention to detail and legal acumen.
Analyse a wide range of legal documents, including mortgages, liens, judgments, easements, contracts,
and agreements to ensure accuracy and compliance with property titles, highlighting your document
scrutiny skills.
Maintain accurate recordkeeping systems by entering relevant data for creating or updating title records,
showcasing your organizational and data management abilities.
Prepare and issue title commitments and title insurance policies based on information gathered from title
searches, emphasizing your role in risk assessment and protection.
Summarize pertinent legal and insurance details, as well as sections of statutes or case law from reference
materials, to support examinations or provide reference, indicating your research proficiency.
Develop or update project plans for IT projects, outlining objectives, technologies, schedules, funding, and
staffing requirements.
Oversee project execution to ensure adherence to budget, schedule, and scope, demonstrating your project
management skills.
Prepare project status reports by collecting, analyzing, and summarizing information and trends, providing
clear communication of project progress.
Assign duties, responsibilities, and spans of authority to project personnel, and coordinate recruitment or
selection of project team members.
Identify, review, or select vendors or consultants to meet project needs, highlighting your ability to assess
and engage external resources effectively.
Supervise office and administrative staff to ensure adherence to quality standards, deadlines, and proper
procedures, and correct errors or issues.
Maintain records related to inventory, personnel, orders, supplies, or machine maintenance.
Coordinate activities with other supervisory personnel, work units, or departments to ensure efficient
operations.
Analyze financial activities of establishments or departments and provide input into budget planning and
preparation processes.
Consult with managers or other personnel to resolve problems related to equipment performance, output
quality, or work schedules.
ORGANIZATION
Mark copy to indicate and correct errors in type, arrangement, grammar, punctuation, or spelling, using
standard printers' marks.
Read corrected copies or proofs in order to ensure that all corrections have been made.
Compare information or figures on one record against same data on other records, or with original copy, to
detect errors.
Read proof sheets aloud, calling out punctuation marks and spelling unusual words and proper names.
Route proofs with marked corrections to authors, editors, typists, or typesetters for correction and/or
reprinting.
Advise clients on transportation and payment methods.
Determine method of shipment and prepare bills of lading, invoices, and other shipping documents.
Inspect and count items received and check them against invoices or other documents, recording shortages
and rejecting damaged goods.
Keep records of all goods shipped, received, and stored.
Coordinate and supervise activities of workers engaged in packing and shipping merchandise.
Contact vendors and/or claims adjustment departments in order to resolve problems with shipments, or
contact service depots to arrange for repairs.