Production Support Analyst
StarHub Private Limited
Total years of experience :6 years, 4 Months
Client: StarHub Private Limited 09/2010-08/2012
Responsibilities:
• As a part of key member in production support being the first line of contact for Production issues and responsible for timely and thorough troubleshooting of applications and implementation of solutions.
• Contribute in all critical production issues recoveries and solving issues within SLA (Service Level Agreement)
• Proactively identify and resolve issues before they impact end users.
• Suggesting workarounds to the users for the issues encountering to quickly restore the service.
• Work closely with end-user groups to ensure operational stability and that new applications meet the practical needs of the company.
• Classify technical problem over phone and formulate a solution.
Technology skill sets:
CRM: Siebel 8.0- eCommunications, Siebel Tools
Operating Systems: Windows NT
Programming Languages: Siebel eScript/VB script, PL/SQL
Databases: Oracle 10g, SQL Server 2000
Domain: Telecom (Sales Order Management)
Production Support Analyst
Responsibilities:
•As a part of key member in production support being the first line of contact for Production issues and responsible for timely and thorough troubleshooting of applications and implementation of solutions.
•Contribute in all critical production issues recoveries and solving issues within SLA (Service Level Agreement).
•Proactively identify and resolve issues before they impact end users.
•Suggesting workarounds to the users for the issues encountering to quickly restore the service.
•Work closely with end-user groups to ensure operational stability and that new applications meet the practical needs of the company.
•Classify technical problem over phone and formulate a solution.
Technology skill sets:
CRM: Siebel 8.0- eCommunications, Siebel Tools
Programming Languages: Siebel eScript/VB script, PL/SQL
Databases: Oracle 10g, SQL Server 2000
Domain: Telecom (Sales Order Management)
Siebel Tester
Client: StarHub Private Limited 05/2008- 08/2010
Responsibilities:
•Analyze requirements during the requirements analysis phase of projects.
•Keep track of new requirements from the project.
•Development and implement test plans.
•Escalate the issues in the application to the development module lead and explaining about the actual behavior of the system as per the user requirement.
•Act as the single point of contact between Development team and Testers for iterations, Testing and deployment activities.
•Performed feasibility, adaptability study and risk analysis to identify the business critical areas from user perspective.
•Core team member of the technical review team to identify interdependency of functions across the module and take necessary steps to ensure smooth interfacing between the modules.
•Reviewed Test cases for the User Acceptance testing
•Performed Database Testing while executing SQL Queries.
•Experience in Functional Testing, Regression Testing and User Acceptance Testing.
Siebel Tester
Client: StarHub Private Limited 05/2008- 08/2010
Responsibilities:
• Analyze requirements during the requirements analysis phase of projects.
• Keep track of new requirements from the project.
• Development and implement test plans.
• Escalate the issues in the application to the development module lead and explaining about the actual behavior of the system as per the user requirement.
• Act as the single point of contact between Development team and Testers for iterations, Testing and deployment activities.
• Performed feasibility, adaptability study and risk analysis to identify the business critical areas from user perspective.
• Core team member of the technical review team to identify interdependency of functions across the module and take necessary steps to ensure smooth interfacing between the modules.
• Reviewed Test cases for the User Acceptance testing
• Performed Database Testing while executing SQL Queries.
• Experience in Functional Testing, Regression Testing and User Acceptance Testing.
Client: Development Bank Of Singapore 03/2007- 05/2008
Responsibilities:
• Co-ordinated and finalized Drop dates for CB-China Finacle customizations after discussing with relevant business partners span across geographies.
• Build the Baseline Differential tool in ClearCase and ClearQuest v7.0 using VB Script that extracts files based on the different baselines created in ClearCase.
• Performed internal and external quality review of code delivered by Infosys before packaging.
• Completed all promotions to the Dev, Staging & Production server environments as per the service level agreements (SLA) with the Application team.
Technology skill sets
IBM Rational Clear Case, Clear Quest
Programming Languages: VBscript.
04/2006 - 01/2007 NOVA HEALTH/NOVA CITY NETS PRIVATE LIMITED
Project: Hospital Information System
• Developed Dietary management module using Cold Fusion MX and Oracle 10i.
• Created 'Order meal', 'Prepare meal' and 'maintenance functions of Dietary Management Module'.
• Conducted maintenance support on pharmacy and inventory module. These modules were developed using Cold Fusion MX and oracle 10i.
Technology skill sets:
Technology: Cold Fusion
Database: Oracle 10g
Post Graduate Diploma In Business Management (Equv to MBA) with specialization in Systems and Marketing
Bachelor of Science (Mathematics)