Sales Executive (Industrial Kitchen & Laundry Equipment Division)
CHBIB Trading Co. Ltd.
Total years of experience :12 years, 4 Months
Summary of Responsibilities:
• Identifying and maximizing revenue from existing and new customer accounts.
• Maintaining high levels of product and customer knowledge and participating in training sessions.
• Identifying, contacting and qualifying leads.
• Attending trade shows and sales conferences to maintain up to date knowledge and network with industry contacts.
• On-site sales presentations to existing and potential customers.
• Developing strategies to grow customer base which resulted in a 25% increase in monthly sales.
• Monitoring competition and analyzing competitor activity.
Projects Achieved:
⮚ Vox Cinema - Tabuk, KSA (Owned by Majjid Al Futtaim)
⮚ Vox Cinema - Town Square Jeddah, KSA (Owned by Majjid Al Futtaim)
⮚ Chilli Ways Restaurant - Riyadh, KSA (Owned by Al Wefaq Rent A Car)
⮚ SAMA HQ - Riyadh, KSA
⮚ Annabella Restaurant - Riyadh, KSA (Owned by Advance Food Company)
⮚ Harat Restaurant - Riyadh KSA (Owned by Advance Food Company)
⮚ Private Palace - Riyadh, KSA
⮚ Ruhi Restaurant - Riyadh, KSA (Owned by Advance Food Company)
⮚ Kebab Time - Riyadh, KSA
⮚ Nandos Restaurant - Riyadh, Al Khobar & Dammam, KSA (Owned by Landmark Group)
⮚ Al Tadawul Tower - Riyadh, KSA
⮚ Scalini Restaurant - Riyadh, KSA (Owned by Elegant Hotels)
⮚ Nourish Restaurant - Riyadh, KSA (Owned by Al Sadara Investment)
⮚ Nobu Restaurant - Jeddah, KSA
⮚ EL&N Cafe Restaurant - Riyadh, KSA (Owned by Upscale Brands Co.)
Working directly with Sales Director, Engineering Proposal Div. Manager, Logistics Manager, Chief Accountant, Design Specialists, Pricing Specialists, Project Managers and Sales Executives to provide pre- and post-sales project support.
• Prioritising daily workflows, including all inbound emails/calls, quotes and sales-related inquiries.
• Supporting sales representatives and managers during the sales process - proposal to finalisation.
• Providing on-going support to the sales team by working on special projects.
• Processing and tracking purchase requisitions for promotional items and supplies for the sales department.
• Acting as the primary point-of-contact between Sales and our internal marketing, operations and project teams.
• Handling high-level business accounts; complex customer requests, order processing, coordinating of customer service needs and operations.
• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analysing sales options.
• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
• Maintains quality service by establishing and enforcing organisation standards.
• Preparing presentations and marketing materials needed for prospective clients, working closely with sales team.
• Preparation of invoices delivery notes, payment request letters and business letters to prospective clients.
• Preparation of Accounts Receivable reports.
• Preparing weekly and monthly reports to assist sales team in reaching their sales goals.
• Compiling and analysing data from weekly, monthly and quarterly reports to prepare Managing Directors' presentations to Executive management.
• Negotiating on price, costs, delivery and specifications with buyers and managers;
• Creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer;
• Liaising with logistic department to check the progress of existing orders;
• Reporting business trends and area performance to the Country Manager.
Client - focused and diligent individual, offers extensive knowledge of Accounts Receivable/Payable procedures & computerized accounting experience to maximize the efficiency of accounting Department.
- Managed the accurate and timely processing of invoices per month for large, multi-site organizations.
- Assessed and closed A/P sub-ledger on a monthly basis, validated content and resolved various issues.
- Instituted thorough cross-checking of invoice postings, VAT calculations, exceptions, reconciliations.
- Creating a good working atmosphere and motivating the team members.
- Ensure all tasks are completed with good quality within the time stipulated against each of them.
- Taking ownership to close all open issues pertaining to process.
- Posting of receipts, deposits in the customer books.
- Sending the monthly report with regard to outstanding payables, receivables and unknown cash applications.
- Managing interconnect Vendors to get the invoices approved from Interconnect team.
- Training new resource joining the team.
- Vendor credits and Direct debits.
- Minimizing Unallocated cash and Debit Balance.
- Correction of PO/ PR.
Roles and responsibilities:
- Keeping in touch with our call center about customer issues regarding operations department
- Dealing with escalated faults, returns and customer inquiries on phone and ticketing system.
- Testing and quality assurance of our technical products
- Resolving and investigating operational issues
- Customer Relationship Management using Microsoft Dynamics CRM
- Proof checking orders for legitimacy using Sagepay and removing fraudulent orders from CRM.
- Contacting couriers to investigate lost and missing deliveries. Applying for compensation for lost cargo.
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Controlling and handling all accounts payable, payroll, GL & Sales related processing and application.