Harish Prithvi

•Playing a central role in building up a Continuous improvement culture across the firm, by enabling dedicated initiatives as part of the Business Excellence journey.
•Analyse and collect existing and potential leads, to ensure customer satisfaction is met at the highest possible professional level.
•Analyse varied set of data and metrics, to synthesise information and make recommendations that will enable the firm to reach its strategic goals and increase performance.
•Leading project teams involving subject matter experts from various Business Units, as part of the Continuous process Improvement initiative.
•Lead, coach and facilitate improvement in BU resulting in measurable business and financial impact.
•Partnering with financial planning to validate and monitor Process Improvement Business Value on a regular basis.
•Monitor outcomes across teams and initiate interventions (process refinement) and feedback sessions as necessary to improve/sustain performance through the use of industry standard measurement techniques.

• Facilitating/participating in meetings with key client stakeholders to develop an understanding of their business
• Gathering requirements from client stakeholders and potential users
• Communicating the quality framework to the stakeholders to ensure full understanding
• Training the quality framework to the stakeholders to ensure their understanding in terms of implementation - CMMi Dev / SVC, ITIL, Agile - Scrum, PCMM
• Upon completion of training, ensuring implementation happens as planned within the agreed timeline and conduct periodic reviews / appraisals to ensure the standards are met in alliance.
• Working with client stakeholders to roll-out any difference and difficulty in understanding and implementation.
• Representing KPMG professionally in both client and team situations
• Instilling confidence in KPMG's skills and ability to delive

• Prospect for potential new clients and turn this into increased business.
• Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion.
• Present new products and services and enhance existing relationships.
• Work with technical staff and other internal colleagues to meet customer needs.
• Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.
• Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels.
• Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.
• Present business development training and mentoring to business developers and other internal staff.

•Be responsible for the overall monitoring and performance of individuals and the multi- disciplinary team as a whole and to ensure that staff receive supervision against performance.
•Be responsible for ensuring a high level of communication with the Service Manager responsible for transition in respect of complex cases, members enquiries and any performance concerns within their Team.
•Have a knowledge and understanding of key Performance Indicators. To ensure that the team are aware of their performance in relation to these and be responsible for ensuring that actions are taken to achieve top quartile performance.
•To manage a multi-disciplinary team and to ensure that there are strong working relationships with all key stakeholders involved in the transition of the business

• Was part of the corporate support team dealing only with Dell’s corporate clientele.
• Was part of the support team sorting out issues with regards to Dell servers and desktops.