Head of Retail Performance Management
Bank Nizwa
Total years of experience :18 years, 3 Months
Member of core business team responsible for setting up and successful launch of the first Islamic Bank in Oman with a paid up capital of circa USD390 million
Primary responsibility of budgeting and forecasting, cost control, productivity and P&L monitoring, quantitative financial analysis for all initiatives.
Directly Involved at the strategic level for entire Retail Banking Business
Provide input into strategic business opportunities while identifying Key Success Factors at various levels ranging across products, segments and channels
Decision making support for distribution network setup and expansion
Involved with Product setup including system, processes and product programs
Providing support in vendor tie-ups for valuation of properties, Portfolio Insurance and other key tie ups
Evaluate business efficiency and suggest measures to enhance performance such as cost control & enhance productivities
Review and recommend optimal pricing based on historical trends market comparatives and financial projection
Facilitate all decision making activities through quantitative financial analysis
Setting up of appropriate reward programs with a view to ensure achievement of financial goals
Management of business P&L and Control of financial process (costs/expense recognition and cost/benefit analysis)
Overall Management of Projects for Retail Banking
Responsible for alternate channels, launched Internet Banking and CCDM services
Backup for Retail Banking Head
Primary objective was maintaining alignment of Business activities with Organizational Vision through Financial Planning.
Financial goal setting for all Consumer Bank Channels, Products and Segments
Provide input into strategic business opportunities while identifying Key Success Factors at various levels ranging across products, segments and channels
Evaluate business efficiency and suggest measures to enhance such as cost control & productivities
Review and recommend optimal pricing based on historical trends and financial projection
Capacity Planning to maximize returns within given resources
Facilitate all decision making activities through financial analysis
Setting up of appropriate reward programs with a view to ensure achievement of financial goals
Providing Senior management with the performance updates on Bank level on a regular basis
Compiling the cost budget keeping in view the business needs, Cost / Income and profitability ratios.
Management of business P&L and Control of financial process (costs/expense recognition and cost/benefit analysis)
Member of core team helped draw up financials models for consumer business prior to launch
Post launch have continued to support in financial planning for all product variants / promotional launches
Assisting the Credit Director in controlling and monitoring credit performance of Consumer & SME businesses with an asset base of USD 400MM.
Capacity Planning for all departments of Risk Function; Underwriting, Collections, Policy, FRMU etc.
Preparation and presentation of Credit Cost and Debt Charge Budgets for Consumer Bank and SME
Responsible for submission and preparation of debt charge and budget related MIS to Group and central Bank
Preparation, monitoring and reporting of monthly forecasts of cost and debt charge
Analysis and reporting on Key Performance indicators of credit while highlighting major trends
Maintaining, reconciliation and reporting of provisioning (IIP & PIP)
Proactively communicated with the Business Unit Head and BORM on Operational risk issues
Coordinate and consolidate Operational risk and loss reporting of the unit
Designed and implemented control measures and monitoring plans
Undertook bi-annual business monitoring (self-assessment) activities within credit and collections
Assisted Credit Director for portfolio and policy review identifying gaps and remedial actions
Developed and implemented processes, systems, security documentation and operational framework for compensation and benefits (including loans) for an employee base of more than 10, 000 employees spread over more than 800 local and international locations.
Carried out in-depth analysis of Compensation trends en-vogue in the market
Benchmarked key positions to align their compensation levels with the market
Advised the business on strategy for optimization of the Compensation & Benefits Mix.
Explored various investment opportunities for employee funds to increase return for the members / employees.
Process reengineering of the Funds department to implement monthly closing of all 7 funds
Preparation and finalization of Accounts of Pension, Provident, Gratuity, Benevolent and Welfare Funds.
Designed and implemented a Software Module for Funds in coordination with IT.
Revamped the processes in respect of Salary computations and disbursement and brought down the TAT’s substantially.
Led a Process Improvement Team to address issues pertaining to the Policy and Procedures of Staff Finances.
Designed and implemented operational procedures in compliance with Staff Loan Policy and relevant statutes.
Coordinated with Legal and Credit departments for preparation of Security Documents.
Designed various modules of the System/Software for processing of staff loans in coordination with IT, Operations and Credit Administration Departments.
Responsible for preparation and finalisation of Financial statements of Provident and Gratuity Funds. Also monitoring an existing portfolio of investments. Further, assisting in designing and implementation of procedures for exercise of stock options and stock purchase plans keeping in view the local statutes.
Supervising Senior with a member firm of Ernst & Young International (E&Y), entailed a high degree of responsibility and autonomy. My responsibilities included reporting directly to the engagement partner, managing and motivating audit staff ranging from 10 to 20 trainees, and dealing with clients and other business contacts. During this time I had to manage a small portfolio of clients and had to deal with several clients independently. Dealing with several clients at a time has taught me how to organize myself, prioritize my work, manage my time and work under pressure.
An Associate Member of Institute of Chartered Accountants of Pakistan.