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Haroon Ahammed, Fraud Specialist I

Haroon Ahammed

Fraud Specialist I·JP Morgan Chase & Co.

United Arab Emirates

Bachelor's degree, English

Work experience

Total years of experience: 3 years, 6 months

Fraud Specialist I

January 2024 - February 2025

JP Morgan Chase & Co.

Bengaluru, India

January 2024 - February 2025

• Investigate suspicious transactions and account activity to determine if fraud has occurred.
• Escalate confirmed fraud cases and take appropriate action to secure client profiles and prevent further losses.
• Document all customer interactions and account activities thoroughly and concisely.
• Develop and implement strategies to mitigate fraud risks and improve fraud detection capabilities.
Company industry:
Banking

FRAUD SPECIALIST I

January 2024 - February 2025

J P Morgan Chase & Co.

Bengaluru, India

January 2024 - February 2025

• Monitored and analyzed transactions to detect fraudulent
activity and mitigate financial risks
• Investigated suspicious patterns using data-driven insights,
improving fraud identification accuracy
• Resolved customer fraud queries while ensuring high
satisfaction and compliance standards
• Escalated confirmed fraud cases and secured compromised
accounts as per protocol
• Contributed to process improvements and training materials for
fraud prevention
Company industry:
Banking
Job role:
Accounting and Auditing

FRAUD SPECIALIST

January 2024 - February 2025

JPMorgan Chase & Co,

Bengaluru, India

January 2024 - February 2025

• Handled customer fraud disputes and supported end-to-end case resolution while maintaining service quality and
compliance standards.
• Monitored transactions and reviewed suspicious activity to support customer protection and risk mitigation.
• Managed customer queries related to fraud claims, escalations, and account-related concerns.
• Coordinated with internal teams to resolve cases within required timelines and improve customer experience.
• Maintained accurate case records and followed internal procedures for investigation and escalation.
Company industry:
Banking
Job role:
Accounting and Auditing

BUSINESS DEVELOPMENT EXECUTIVE

April 2023 - January 2024

Aspire Energy Solutions,

Thiruvananthapuram, India

April 2023 - January 2024

• Provided product consultation to customers, promoting energy-efficient solutions and enhancing customer
engagement
• Generated leads through outbound communication and scheduled meetings with prospective clients
• Supported the sales team in creating and presenting product demonstrations and marketing materials
Company industry:
Consumer Electronics
Job role:
Management

Senior Customer Care Associate

September 2021 - March 2023

FirstSource Solutions Ltd

Bengaluru, India

September 2021 - March 2023

• Developed highly empathetic client relationships and earned reputation for exceeding
service standard goals.
• Driving sales through inbound calls and predominantly upgrading and enhancing the
services that the customer is already buying.
• Communicate with the potential customers via phone who wanted to renew or review their
subscription in order to extend the contract for TV, Broadband and Mobile
• Worked as a Subject Matter Expert to help the new batches get acquainted with the
process and products.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

SENIOR CUSTOMER CARE ASSOCIATE

September 2021 - March 2023

FirstSource Solutions Ltd

Bengaluru, India

September 2021 - March 2023

• Consistently ranked in the top 5% for customer satisfaction
scores, building strong rapport and delivering high-quality
service
• Resolved technical issues efficiently, reducing average handling
time and improving first-call resolution rates
• Drove revenue growth through targeted upselling, increasing
average customer value
• Led cross-selling initiatives, consistently exceeding monthly
conversion and sales targets
• Instrumental in enhancing customer retention through superior
communication and relationship management, fostering long
term loyalty
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

SENIOR CUSTOMER CARE ASSOCIATE

September 2021 - March 2023

FirstSource Solutions Ltd,

Bengaluru, India

September 2021 - March 2023

• Ranked in the top 5% for customer satisfaction by delivering consistent, professional, and timely customer support.
• Handled high-volume inbound customer interactions and resolved product, service, and technical queries.
• Improved first-call resolution through effective troubleshooting and clear communication.
• Managed complaints, escalations, and follow-ups while maintaining SLA and service quality standards.
• Supported upselling and cross-selling initiatives, consistently achieving monthly sales and conversion targets.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Capital University

July 2022

July 2022

Bachelor's degree, English

India

Kendriya Vidyalaya CRPF Pallipuram

March 2014

March 2014

High school or equivalent, Commerce

India

Kendriya Vidyalaya CRPF Pallipuram

March 2012

March 2012

High school or equivalent, Secondary Education

India

Skills

CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
TELECOMMUNICATIONS
Intermediate
TELECOMMUNICATIONS
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
ENERGETIC
Intermediate
ENERGETIC
Intermediate
RESEARCH
Intermediate
RESEARCH
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
ACCOUNTING
Intermediate
ACCOUNTING
Intermediate
TALLY ERP
Intermediate
TALLY ERP
Intermediate
SALES
Intermediate
SALES
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
COMPOUND HANDLING
Intermediate
COMPOUND HANDLING
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT CRM SOFTWARE
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT CRM SOFTWARE
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER RETENTION
Intermediate
BANKING
Intermediate
BANKING
Intermediate
ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
INBOUND SALES
Intermediate
INBOUND SALES
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate

Languages

English

Expert

Hindi

Expert

Malayalam

Native Speaker