Haroon Malik

IT Consultancy, Corporate Training and HR
IT Talent Acquisition, Technical Recruitment
IT Strategy, GDRP Policy, User Manuals
Lead Generation, Sales Development, Sugar CRM, Vtiger CRM, Profile CRM, Salesforce, Magento, OpenCart, Shopify, eBay, Moodle, Google Classroom, Orange HRM, Odoo, WordPress, Joomla, AWS, Sabre .Res Travel, Property Portals etc

Organised trainings on ERP, RMS, Delivery App, IOT etc

• Taught Computer Applications in Business to regular/weekend classes of BSc, B.Com and MSc.
• Conducted Lab Sessions to meet the practical training needs of the students
• Prepared Study Notes, Quizzes and Exams

Executive Management of FIFA Recognised Pakistan Football Federation.

Strategy and Planning
• Developed IT and Resource Strategy ( including risk management )
• Developed System Development Plan ( including system requirement specifications ) and Content Development Plan.
• Developed Customer Charter, Website General Terms and Privacy, CRM Policy, User Access Documents.
• Aligned Education Awarding Organisation’s Behavioural Competency Framework and Employee Performance Management Plan to Business Plan and Corporate Governance Framework.

Strategic IT Initiatives (Selection and Deployment of Solutions)
• Deployed and managed Student Information System and Learning Management System (Moodle.)
• Deployed and managed Customer Relationship Management System (Sugar CRM.)
• Implemented and managed Document Management Solution (Alfresco.)
• Implemented and managed Live Help System.

Infrastructure, applications and Services
• Managed meetings related to IT with stakeholders.
• Reduced cost of services through open source solutions.
• Managed IT asset inventory and maintained the network
• Managed, developed and maintained multiple web sites on a cloud and shared hosting environment, as well as the conception, design, development, documentation and implementation of other applications to support business operations.
• Designed and Developed Awarding Body Management System.
• Provided Business Intelligence through Excel reports for CRM leads.
• Configured and maintained Android Tablets for students.

Control
• Created presentations and reports on project progress for directors.
• Reviewed, improved and implemented existing and new policies and procedures.
• Conducted surveys (e.g., Use of technology Survey, Course Evaluation Survey.)
• Prepared and managed documents e.g., course induction questionnaire, academic plan, attendance sheets, student progress tracking etc.
• Coordinated with faculty for the management of course material.
• Managed student records.

Multimedia Designing
• Designed for web
• Designed presentations (e.g., business proposal, project progress etc.)
• Designed faculty pack.
• Updated marketing material for sales team and designed the framework of portfolio pack for the business development team.

Web Development and Maintenance
• Developed, maintained and optimized 3 PHP CMS Websites, 2 CRMS, 2 LMS, 1 SIS, 1 Live Help System etc.
• Addressed compatibility issues between different web browsers for end users.
• Setup and managed web analytics (and developed web presence improvement plan)

LMS Administration
• Maintained courses in the LMS with data access and reporting.
• Developed and maintained user documentation and updated on a frequent basis.
• Provided end user technical support including logging of issues/bugs, administering user accounts, password resets, client questions and system training to enable end users to apply the capabilities of the LMS as necessary.
• Researched and proposed process and LMS system improvements.

Database Administration
• Administrated MySQL Databases of CMS, SIS, LMS, CRM and Live Help; taken their regular backups and ensured integrity and accuracy.

Technical Support and Trainings
• Provided network and end user support.
• Conducted training sessions by training employees and students on IT Systems (based on the training needs.)

Events Management
• Al Batha Learning Festival, 2014, Sharjah, UAE
• GETEX, 2013, Dubai, UAE
• A Graduation Ceremony, 2013, Abu Dhabi, UAE

Exam Invigilation
• Conducted NCC EDU Level 4 and Level 5 Exams.
• Invigilated Cambridge CIE Foundation Year Exam.

Information engineering (IE) or information engineering methodology (IEM) is a software engineering approach to designing and developing information systems. It can also be considered as the generation, distribution, analysis and use of information in systems.

Services Offered to SMEs:
Content Management Systems
Customer Relationship Management Systems
Business Management Information Systems
E commerce Systems


Experience:
Corporate and E-Commerce Website Development, Branding, Technical Designing, Corporate Trainings, Technical Support, CRM System Deployment, Analytics, Market Research, SEO, SEM, SMM, Purchasing Systems, Network Maintenance.

IT Support (Management, Training, Project Analysis, Designing and Development) to Madina Property Services and Friends Travel Group

a. Mode: Part-time
Responsibilities: IT Support (Management, Training, Project Research, Analysis, Designing and Development)
Experience: Corporate Website Development, Branding, Technical Designing, Technical Support, Data Entry, Network Maintenance
IT Services and Solutions mainly provided at:
• Bakkah Travels, West Ealing London
• Shah and Sons Solicitors, Manchester
• London Security and Recruitment Agency, London
• Madina Property Services Ltd. Manchester
• Karim Money Exchange, Oldham

b. Mode: Temporary
Responsibilities: Supporting Services, Data Entry
• Reed Recruitment, Manchester ( for data entry 2007, 2008: Payroll Number: 001-2795124)
• The University of Manchester Admission Office-International Advice Team(for student support 2008)

Software Engineering, Database Design and Development, Analytics (Data warehouse Design and Development/ OLAP Reports for Decision Support system) Documentation, Customization of an Open Source ERP, Website Designing