Technical lead
Capgemini
Total years of experience :11 years, 11 Months
Technical Lead at Capgemini, Gurugram (Sep'22- Present)
Working in CISCO TAC - Network Security (Firewall & VPN Team).
Key Profile
➢ Support Cisco customers and partners with design, implementation and troubleshooting of
Cisco products and solutions especially ASA, NGFW and VPN.
➢ Simulate/reproduce customer’s issues in lab and report any bugs found to the Cisco Design
Team.
➢ Handle escalation calls and assist other engineers on complex issues requiring advanced
troubleshooting and research skills.
➢ Performing case reviews and scheduling WAR room sessions for enhancing team’s technical
expertise.
➢ Give trainings to new team members and mentoring.
• I am an experienced and motivated Network Professional, accomplished in identifying & troubleshooting problems to meet business needs.
• A professional with experience in implementing and troubleshooting Cisco ASA Firewalls, Firepower Threat Défense (FTD), Sourcefire, NGIPS, Checkpoint Firewall, Fortigate Firewall, Cisco Web Security Appliance (WSA), Cisco Cloud Web Security (Scan Center), Routing and Switching, Security solutions and Infrastructure management.
• I am an adaptable and efficient team player with excellent communication skills at all levels.
• Currently working as a Cyber Security Professional in BT since December 2020.
• I am looking for a role where I can support and enhance the ongoing systems and develop my skills further and revealing in new challenges.
Network Security)
Key Profile
Support Cisco customers and partners with design, implementation and troubleshooting of
Cisco products (ASA, FTD, FMC, NGIPS, SFR, WSA, CWS) and solutions.
Simulate/reproduce customer’s issues in lab and report any bugs found to the Cisco Design
Team.
Collect logs and captures and analyze them using Wireshark to get the cause of the issue.
Handle escalation calls and assist other engineers on complex issues requiring advanced
troubleshooting and research skills.
Give trainings to new team members and mentoring
Working as L1 in Data Centre operations where we had monitoring tools to monitor the performance of network devices and firewalls.
Provide desktop support to US clients and configure Sonicwall firewall for clients.
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