Payband 7 / Regional Information Governance and Risk Advisor
British Council
Total years of experience :20 years, 4 Months
Responsible to provide consultancy advice to enable effective and efficient compliance with the British Council’s Information Security and Privacy Global Policy Statement and related Minimum Standards.
Utilising IGRM tools and frameworks to support the delivery of information governance in countries/region, in consultation with Central IGRM team.
Provides support in the implementation of information and records management initiatives from the Central IGRM Team, Global Information Services and the Intellectual Property Manager.
Provides support regional input/feedback on such initiatives to enable continuous improvements to effectiveness.
Contributes to regional/country projects and operations to help ensure that personal data and other sensitive information and important records are managed effectively in line with Minimum Standards and aim to increase the use of British Council information Assets for appropriate business purposes.
Provides support to the region in responding to Data Protection and Freedom of Information queries and escalating those to the IGRM Team as necessary.
Help ensure that Information Security Incidents are reported in line with defined requirements, promoting lines of reporting within region/countries; escalated suspected or actual failure to follow reporting requirements.
Worked alongside local resources to assist Information Asset Owners in the preparation and submission of their information governance and risk management reporting requirements.
Provides regional support and co-ordination for the annual Country Information Assurance Maturity Model (CIAMM) Assessments of countries within region. Identified areas of non-compliance and ways to improve country performance against the requirements of the CIAMM.
Assists country preparations for internal audits and other assurance reviews, supporting the delivery of action plans to address Information Management recommendations from these audits.
Contributes to third party assurance activities under direction and with assistance from the Central IGRM Team.
Provides implementation support to enable compliance with the British Council’s Records Management Global Policy Statement and related Minimum Standards, including supporting the implementation of record appraisal, retention and disposal in the region.
Provides support to the region to discharge their accountability to maintain their Information Asset Register entries.
Provides support and guidance to colleagues on best use of the information asset to meet their objectives.
Provides advice on information related matters that impact on Business Continuity and Disaster recovery plans. Assists regional and country staff in the development of such plans to enable the continued availability of information, protection of sensitive information and the effective management of vital records.
Build positive engagements with Information Asset Owners (e.g. Country Directors). Using materials developed by the Central IGRM team and Intellectual Property Manager maintains, improve and disseminate knowledge of Information Governance and Risk Management throughout the region including briefing Regional Management Teams, Country Directors and other key staff on Information Asset Owner responsibilities.
Helps to identify information governance and risk management training needs, requirements and feedback to Information Asset Owners as necessary.
Maintains and report the relevant regional information management e-learning statistics in a timely and accurate manner.
ô Manage daily operations and maintenance of the IT network, hardware, software and communication systems in British Council offices across Pakistan, ensuring adherence with corporate policies and standards.
ô Co-ordinate local suppliers of IT services: notably internet service providers/telephony services and local IT support services, to ensure effective service performance and value for money.
ô Ensure compliance with corporate standards and policies for the servicing, maintenance and usage of IT systems, including documentation, inventories, appropriate usage, data protection, information management, systems security and physical security of IT equipment.
ô Ensure oversight, identification and reporting of any risks or breaches of corporate standards and policies, liaising with global IT teams, IT security teams, Information Assurance policy teams and other support functions as required.
ô Ensure appropriate business continuity and contingency planning is place to mitigate the impact of major IT incidents including the planning, documentation and testing of disaster recovery procedures.
ô Coordinate with global and regional IT teams to ensure correct deployment of new technology, systems and security upgrades and other enhancements as agreed and in line with corporate policies.
ô Provide technical support and advice to British Council offices in Pakistan, managing incidents and service requests as part of the global IT support model and in line with global service level agreements.
ô Advise and assist operations where IT solutions and support is required in the planning and execution of events, activities and projects.
IT Infrastructure Management
ô Responsible for overall IT Infrastructure including Data Centre and DR site.
ô Manage and prioritize the maintenance, development and evaluation of all IT Infrastructure
systems including LAN, Servers & Network implementations.
ô Developed and managed RF I & RF II for IT Infrastructure.
ô Developed and managed Service Level Agreements for different IT Infrastructure and Helpdesk
services.
ô Practise Request for Proposals, contracts, scope of work reports, and other documentation for
infrastructure projects and associated efforts.
ô Planning and budgeting for IT Infrastructure expansion.
ô License management of all applications running in Akzo Nobel Pakistan Limited.
ô Responsible for complete documentation, readiness and management of IT Infrastructure services
in Disaster Recovery and Business Continuity activities.
IT Service Management
ô Developed and managed IT Service Catalogue.
ô Effectively monitor, control and support service delivery, ensuring systems, methodologies and
procedures are followed.
ô Ensure that regular service reviews are undertaken with both client and supplier stakeholders.
ô Implemented Incident and Change Management processes as per ITIL Framework.
ô Asset Management of IT related Assets as per ITIL Framework.
People Management
ô Setting objectives for the direct team members.
ô Distributing tasks and responsibilities.
ô Managing work load of the direct team members.
ô Training execution for direct team members.
IT Service Management
ô Conversant with IT service management best practices.
ô Broad understanding of Service Desk Functions and Change Management processes, methods and
tools.
ô Controlled resolution of Incidents and Problems within agreed service levels, including;
classification, prioritisation and initiation of action, documentation of root causes, and
implementation of remedies.
ô Effectively monitor, control and support service delivery, ensuring systems, methodologies and
procedures are followed.
ô Ensure that regular service reviews are undertaken with both client and supplier stakeholders.
ô Provide advice & guidance to support and project areas to ensure that new services are deployed in
a manner that ensures adoption of relevant support tools and/or process improvements.
ô Encourages re-use of tools and effective processes - participates as a champion for change and
service improvement culture.
IT Infrastructure Management
ô Manage and prioritize the maintenance, development and evaluation of all infrastructure systems
including LAN, Servers, Internet and intranet implementations.
ô Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for
infrastructure projects and associated efforts.
ô Assist Head of IT and Head of IT Infrastructure to design and implement short-term and long-term
strategic plans to ensure infrastructure capacity meets existing and future bank requirements.
ô Maintain a healthy relationship with cross functional teams and vendors for the purpose of timely
resolution and completion of the projects.
ô Readiness and Management of servers in DR and BCM activities.
Project Management
ô Ensure that the project is defined, planned and delivered to the agreed goals and objectives within
budgeted cost.
ô Ensure the integrity of the project is maintained, focussing on internal consistency and compliance
to standards, processes and strategies.
ô Delivered projects into business areas with a smooth transition into their BAU operations, ensuring
agreed benefits are realised.
ô Implement and maintain policies and procedures for infrastructure administration and project
management.
Services and Servers Administration
ô Assurance of 7x24 hours operation by continuous health check of servers.
ô Managed and Maintain SharePoint Portal Server 2007 and Windows 2003 Active Directory Servers.
ô Provide live system & servers support during normal office hours to agreed SLA’s.
ô Resolve problems by the pursuit of full root cause analysis, ensuring they do not reoccur.
Systems & Project Management
ô Conduct research and make recommendations on products, services, protocols, and standards in
support of all infrastructure and helpdesk procurement.
ô Complete budgeting of systems team’s projects for year 2008.
ô Responsible for procurement of assets related to job nature e.g. software, servers, backup
equipment etc with complete documentation.
ô Complete documentation of servers and data center equipment with respect to IS audit.
ô Implementation of corporate IS policies and procedures.
ô Practice IT asset management, including maintenance of component inventory and related
documentation.
Services and Servers Administration
ô Migration of servers and services hosted in old data center to newly build data center.
ô Responsible for management of all data center and branch servers.
ô Responsible for data center management and security.
ô Manage Microsoft Exchange Server 2003 with Front End / Back End topology for KASB Group
companies.
ô Manage SharePoint Portal Server for Content and Document Management for KASB Group.
ô Manage Blackberry Enterprise Server for 90 users of KASB Group.
ô Manage Microsoft ISA Server 2000 for internet provisioning country wide offices.
ô Manage Alternate Delivery Channel’s application and database servers.
ô Management of Active Directory, Domain Controllers and ISA Servers.
ô Maintain and manage Group Policies for desktop security.
ô Assurance of 7x24 hours operation by continuous health check of servers.
People Management
ô Manage shift operations and IT desktop support team members.
ô Setting up objectives for the shift operations and IT desktop support team members.
ô Distributing tasks and responsibilities.
ô Managing work load of shift operations and IT desktop support team members.
ô Maintaining acceptable work-life balance by prioritisation and acting as first point of escalation.
ô Training execution for direct team members.
Systems Management
ô Project Management of all above mentioned projects.
ô Responsible for procurement of assets related to job nature e.g. software, servers, backup
equipment etc with complete documentation.
ô Complete documentation of servers and data center equipment with respect to IS audit.
ô Implementation of corporate IS policies and procedures.
ô Manage IT desktop support team.
ô Assurance of 7x24 hours operation by continuous health check of servers.
Services and Servers Administration
ô Responsible for management of all data center and branch servers.
ô Responsible for data center management and security.
ô Management of Active Directory, Domain Controllers and ISA Servers.
ô Maintain and manage Group Policies for desktop security
Systems Management
ô Complete documentation of servers and data center equipment with respect to IS audit.
ô Implementation of corporate IS policies and procedures.
ô Assurance of 7x24 hours operation by continuous health check of servers.
Services and Servers Administration
ô Responsible for management of all data center and branch servers.
ô Responsible for data center management and security.
ô Management of Active Directory, Domain Controllers and ISA Servers.
ô Maintain and manage Group Policies for desktop security.
ô System state backups of all Data Center servers and Regional Hub servers.
Desktop Support
ô Installation and configuration of Windows XP Professional and Windows 2000 Professional on
clients.
ô Completion of all types of Help Desk calls related to LAN, Operating System, and Hardware.
ô Hardware troubleshooting of branded Computers, Laser, Line and Dot Matrix Printers, Scanners
and CD Writers.