customer service assistant
Burjkhalifa Emaar properties
Total years of experience :9 years, 9 Months
Representing the company and be an ambassador for the At the Top
Provide a visible, friendly customer service presence at the times
Operate ticketing system and sales, highlight the points of interesting and information as requested
Respond to and field any queries at each post throughout the attraction experience
Adapt and communicate clearly to a diverse range of customer
Consistently demonstrate a fun, polite, helpful approach so all customer feel valued.
Uphold the company Brand, culture, vision, value and policy.
Deal with demand customer, offer solution, keep customer informed regarding the progress of an issue and escalating the problem when required to the supervisor.
Highlight any problems, issue, deficiencies and recommend solution and improvements to continually contribute to the success of the attraction
Work with other Burj khalifa Department and external parties to deliver an integrated service.
Welcoming our Guest, log their queries and guide them to the villa while explaining to them about our Resort
Handle official emails and office stationary requirement, doing check / check out
Handle a busy switchboard and screen all incoming calls & Organize meeting, prepare agenda for them, Night shift job and lastly recording the CSI
Golf booking, restaurant reservation, flight confirmation, visa requirement and room control
Assisting guest in ordering from room service menu. Handling complain from Guest
Handling cash desk and restaurant reservation. Also packing and unpacking service and Landry
Making internary for their stay and explaining to them the activities we have, and interesting places, making Roaster for the Junior staff, making Upraise for them too
Keeping records (profile/Fidelio/Opera) for the guest, Handle the entire front Desk Management, Handling all Guest Complain and Request upon arrival
Solving all the mistake the junior staff made during the day printing of report daily, briefing the junior staff about our daily plan and operation.
Excellent attention to detail and follow through skill
Excellent telephone and answering skills
Making reservations for the guest.
Handling cash. And keeping records
Updating guest profile. And up-selling
Selling of cover through face to face, by phones and email
Up selling and cross selling
Taking around the park explaining to them.
Welcoming all the guests at the park. Do the check in
Assisting guests in order taking / to meet their satisfaction.
Giving the guest all information about the park answering telephone
Updating all our standard & Company information in the system.
Attending to the guest all visiting the restaurant
Receiving calls and transferring them within the company.
Making sure that everything kept according to the company standard
Supervising mu fellow collogues on work
Training the New staff on our daily operation
Manage the filing, storage and security of documents
* Respond to inquiries
*Manage the repair and maintenance of computer and office equipment
* Manage office equipment
* Liaise with facilities stakeholders
* Maintain an enjoyable and clean working environment
* Manage clerical and other administrative staff
* Handle the distribution of correspondence and customary clerical tasks
* Arrange, organize, and coordinate meetings
* Handle internal or external communication or management systems