Harshit Bhatnagar

• Serving as lead Business Analyst for enterprise digital initiatives at ENEC (managed services model via LTI Mindtree; visa by Wings Micro Systems) for over 22+ active projects (requirement gathering, discovery assessment, requirements documentation signing and approvals) and directly managing collaboration between ENEC Subject matter experts, LTIM delivery teams, ENEC Business Users and leadership teams.
• Digital project pipeline already built for 9+ months and identifying next gen digital projects for 2026.
• Expert in defining digital solution development strategy with SMEs and acceptance criteria with Business Users while coordinating for accurate stakeholder mapping with predefined business rules.
• Currently leading 8+ digital solution demonstrations for Business Users, identifying new projects for digital intervention, managing project kickoff and delivery handover, UAT cycle signoffs, and go-live readiness assessments.
• Maintaining 30+ project trackers (with data visualization and dashboards), traceability matrices, resource utilization matrices, etc. to ensure requirement-to-deliverable coverage and reduce rework.

• Led pre-sales discovery workshops contributing to $13 Million+ revenue pipeline with a 20% improvement in stakeholder alignment across geographically diverse client base.
• Created 51+ Statements of Work (SOWs) simplifying complex technical solutions and accelerating deal closures by 30%.
• Designed business process maps and automation workflows that reduced manual efforts by 25%.
• Developed Power BI and Excel dashboards for revenue forecasting accuracy by 15% and supporting data-driven decision- making.
• Managed 130+ presales assets, fostering enhanced internal productivity and knowledge sharing across culturally diverse teams.
• Converted business requirements into user stories for 12+ enterprise projects, reducing rework by 20%.

• Managed presales requirements for 14+ client engagements, resulting in a 35% increase in win rates through tailored solution proposals.
• Delivered solution designs and product demos that boosted client retention and proposal conversions by 20%.
• Conducted comprehensive market research and competitor analysis, identifying emerging regional opportunities.
• Facilitated stakeholder workshops to capture both functional and non-functional requirements, ensuring smooth delivery transitions.

• Spearheaded the Intelligent Contact Center Automation Project for the India region, contributing to a secured revenue of $3M+ and a 20% reduction in manual processes with a 3.7 ROI.
• Conducted strategic requirement-gathering sessions and discovery assessments that reduced project scope creep by 20%.
• Developed compelling business cases and PoVs for enterprise-level GCP Cloud solutions tailored to diverse markets, including the Middle East.

• Led business analysis for a global US bank client for achieving a 30% reduction in manual effort through UiPath RPA solutions.
• Documented business processes and delivered automation solutions for 12+ clients across the US and Europe.
• Designed RPA-based solutions (e.g., Email Workbench, IVR Automation) for contact center workflows.
• Acted as a primary liaison between technical, functional, and delivery teams for improving project handoff accuracy by 20%

• Analyzed client data to identify pricing discrepancies in Google Hotel Ads, leading to a 15% increase in conversion rates.
• Ensured pricing accuracy for hotel feeds, enhancing overall client engagement by 20%.
• Collaborated with cross-functional teams to resolve system issues, reducing operational downtime by 30%.