Digital And Social Media Officer
Zain KSA
مجموع سنوات الخبرة :16 years, 5 أشهر
•Daily task with Digital and Social media platforms.
•CIM and CRM reporting.
•Direct reporting to DSM Management.
•Digital Marketing analysis.
•Trend management.
•Maintain Queue and SLA.
•Accounts management.
•Action plan to develop Business and targets.
•Develop and implement special activities to create trend on Social Media.
•Daily, weekly and monthly report analysis.
•Schedule appointments for weekly and monthly meetings.
•Professional in commentating with another department.
•Direct support to team leader and supervisor.
•Work with associates, vendors and the clients capably and tactfully
•Provide a high level of quality service and high professionalism.
• Direct reporting to CS Management.
• Assistance to team leaders and supervisors.
• Daily, weekly and monthly report analysis.
• MPR for maintaining team performance.
• Schedule appointments for weekly and monthly meetings.
• Professional in commentating with other departments.
• Workforce analysis to achieve KPI’s target.
• Key account for team.
• Provide a high level of quality service and high professionalism.
• Collaborated with the Customer Care department by providing Support and provide superior services based on products and services.
• Review issued information and processes.
• Perform floor support for new team and assist in hiring and development process of the new employees.
• Direct support to team leader and supervisor.
• Work with associates, vendors and the clients capably and tactfully
Achievements:
• Awarded as a Best CS team member of the year at Jeddah-HD (2013)
• Awarded as a Best CS team member of the month at Jeddah-HD (2014)
• Awarded as an idea creator for new product for Zain customers (Sep. 2014)
• Worked as a CS Specialist at Zain Telecom from Mar. 2011 to Sep. 2011.
• Answer customers' inquiries and request.
• Answered inbound calls in support of customer needs.
• Provide a high level of quality service and high professionalism.
• Attract customer's attention and interest to the services and products.
• Performed floor support for new agents and assisted in hiring and development process of the new representatives.
•Collaborated with the Customer Care department by providing Support and provide superior services based on products and services.
• Help and solve the customer's complaints within the company process.
•Workforce analysis to achieve KPI’s target.
•Direct support to team leader and supervisor.
•A very high knowledge in catching technical problems & founding a correct salutation for it..
Achievements:
• Awarded as a Best CS Representative at Jeddah-CC (Zain Telecom/ July 2011)
• Worked as a CS Specialist at ECCO (ATHEEB TELECOM the first WIMAX service provider in KSA) from Nov. 2009 to Feb. 2011.
• Interaction with customers related to product inquiries and request.
• Provide a high level of quality service and high professionalism.
• Online troubleshooting assistance to customers.
•Collaborated with the Customer Care department by providing Support and provide superior services based on products and services.
• Help and solve the customer's complaints within the company process.
•Direct support to team leader and supervisor.
•A very high knowledge in catching technical problems & founding a correct salutation for it..
Achievements:
• Awarded as a Best Representative at Jeddah-CC (Atheeb Telecom/ December 2010)
• Awarded as a Best Representative at Jeddah-CC (Atheeb Telecom/ January 2011)
• Worked as a Sales Representative at Al Zahri Est. from Dec. 2007 to Nov. 2009.
• Sell products to current and potential clients.
• Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
• Develop and implement special sales activities to reduce stock.
• Identify and resolve client concerns.
• Visibility requires maintaining a professional appearance and providing a positive company image to the public
• Develop and maintain sales materials and current product knowledge.
• Establish and maintain current client and potential client relationships
• Bachelors in Commerce with First Division grade (Karachi University)
• Secondary School Certificate (SSC) from P.I.S.J. • Higher Secondary School Certificate (HSSC) • B.P.P. certification from I.G.N.O.U.