Operations Manager
DDD-International
Total years of experience :21 years, 8 Months
1- Managing the Operation in 8 Coffee Shops and Restaurant
(Red Berry lounge, Delizia Cafe & Sweet Factory Plus for frozen yogurts at Gate Mall) and 30 sweet shop known as Sweet Factory and Candy Pirates.
(Red Berry lounge at Olympia Mall), (Delizia Cafe Divonne Complex), ( Red Berry Lounge & Sweet Factory Plus at Miral Complex)
2- Managing the services in all the outlets
3- Doing daily rounds on the outlets
4- Training the staff
5- Improving the Customer Services
6- Doing the schedule and the payroll
7- Assisting in purchasing the items that outlets needs it
8- Assisting other Department to Grow up with the company
1.Managing the restaurant
2.Controling the cost
3.Controlling the staff
4.Following the requistions and the purchasing order
5.Communicate with the Kitchen and the management to offer the good quality of food to the customers
6.Helping the company to give good service for the customers
Septembre 2010- Till June 2014
Khiran Resort
Khiran, Kuwait
Executive Housekeeper.
1. Direct and supervise the over all cleanliness of the resort and operation of housekeeping.
2. Representing the resort Management and ensuring all the guests having a comfortable stay, good impression of the resort and its services.
3. Submission of all Housekeeping reports on time to executive office that includes inventory, consumption, loss and breakage.
4. Handling guest's complaints / Requests efficiently concerning services and comforts and follows - up regarding the same.
5. To be in contact with VIP / VVIP Guests from time to time to ensure their needs and comforts.
6. Reviewing the guest's comments from time to time in the interest of organizational growth.
7. Following up with the Assistant housekeepers the clearance of the rooms and of the public areas is already grooming.
8. Controlling and supervision the linen of the resort.
9. Making schedule for all the staff of the department.
10. Having a meeting with the head of the departments weekly to deal if there is any problem and trying to fix it.
11. Controlling the uniform distribution for all the staff of the resorts.
October 2009-August 2010
La Maison De Hamra (Furnished Appartments Hotel)
Beirut, Lebanon
Duty Manager.
1. Managing the Housekeeping and Reception.
2. Checking clearance in the rooms.
3. Checking clearance in all public areas.
4. Train the Staff when there is need.
5. Follow up with the laundry to be sure that all the linen is cleaned well.
6. Doing the inventory of the Minibar.
7. Doing the schedule for the staff.
January 2007-till July 2009
Saad Specialist Hospital (Hotel and Suites Hospital)
Al Khobar, Saudi Arabia
Assistant Executive Housekeeper.
1. Help to perform all duties towards the goal of maximizing guest service
While meeting or exceeding financial goals.
2. Assume the Executive Housekeeper daily duties in their absence.
3. Assist the Housekeeping manager in training, disciplining and evaluating the entire housekeeping staff.
4. Train and Supervise House persons and linen supply agents with daily rounds.
5. Enforce all Housekeeping standards and procedures.
6. Comply with established Housekeeping policies and procedures.
April 2006-till November 2006
Radisson Hotel
Lagos, Nigeria
Housekeeping Senior Supervisor.
1. Teach all the housekeepers and janitors the cleaning skills order to have good
cleaning in proper way.
2. Implement standards to the Housekeeping department creating a manual for Housekeeping staff.
3. Responsible for the good housekeeping in related areas and providing
clean hygienic surroundings.
4. Checking that all the staff doing VIP services
5. Report to the Assistant Executive Housekeeping the daily summary for all duty.
May 2005-April 2006
Beirut International Air Port
Beirut, LEBANON
Coffee Shops Supervisor.
1. Dealing with the travelers
2. Plan and reorganize a complete team of efficient cashiers to cover all
specific shifts and help with light service task.
3. Register and report daily sales for each single item in order to select
runners and losers articles and improving future sales.
4. Checking the cleaning of the coffee shop.
5. Checking if there is any maintenance problems
January2004-February 2005
Panorama Restaurant
Nabatieh, LEBANON
Assistant Restaurant Manager.
1. Organize the restaurant to have a fluid standard service, clean areas, secured
stores, clear opening and closing times.
2. Strict control of all 5 stars services rules and procedures.
3. Train Supervisors and captains to register all documents.
4. Compile and check daily the daily cleaning Schedule.
March 2003- till January 2004
Marriott Hotel.
Beirut, LEBANON
House Keeping Supervisor.
1. Check clearance in rooms and public areas.
2. Introduce five stars service.
3. Responsible for documenting any suggestions or complaints and relaying
all information to the management.
4. Ensure that service staff is adequately trained in services skills.
5. Send daily report to the housekeeping manager.
January 2002-till February 2003
Officers Club of Beirut
Beirut, Lebanon
Restaurant Supervisor.
1. Responsible for the weekly work schedule ensuring those employees are
Present and on time, report any misdemeanors to the management.
2. Compile and check the daily cleaning schedule.
3. Responsible for all requisition beverage and non food items
4. Responsible for service customer satisfaction.
AUL (American University Of Lebanon) Beirut, Lebanon. 2000/2003 BBA,Business Administration {Major: Hospitality Management}.
Al Makassed School Beirut, Lebanon 1997/1998 High School / Graduated in Experimental Science