IT Manager
OFFTEC Iraq
Total years of experience :18 years, 5 Months
Establishment of the IT division, driving business expansion and remarkable growth in revenues.
•Delivering efective and satisfactory solutions, I cultivated enduring customer relationships, ensuring optimal performance at the most competitive costs.
•Established strong partnerships with IT vendors, reducing project expenses while consistently providing exceptional solutions.
•Implemented training programs that significantly enhanced the technical teams' skill sets.
•Successfully established the ATMs division, leveraging expertise in IT and ATMs to deliver over 200 ATM.
Led a successful IT infrastructure upgrade, migrating our organization's (MGG Group) systems to a new data center cost 1 million $ to Increased system performance and reliability, reduced downtime, and achieved cost savings through optimized resource utilization and streamlined maintenance processes.
•Achieved ISO certification for MGG group by leading the process of consolidating department policies and procedures.
•Created and implemented the IT policy, procedures, and IT strategies.
•Reduced of IT operations and printing consumables cost by 50% by implementing solutions and eficient Budget.
•Implemented Manage Engin service desk plus to organize the workflow and support activities for the employees.
•Implemented Manage Engin App Manager monitoring system and achieved the SLA of 99.9% availability.
•Implemented a security solution (endpoint, firewall, web filtering, etc..) and achieved 0 incident for over 3 years.
•Implemented a backup solution with DR and achieved and achieved SLA 99.9% availability.
•Designed and implemented the Domain Policy to secure the data and the activity of all company users.
•Organized and managed vendor relationships and procurement processes and provided cost efective exceptional solutions.
•Streamlined sales data entry processes, improved accuracy and eficiency in data management and reports.
•Oversaw the Sales System, efectively managing and supervising a team of 13 Data Entry professionals across multiple regions.
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