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HASANUL AREFIN MOMIN, Technical Support Engineer

HASANUL AREFIN MOMIN

Technical Support Engineer

Skytel Tele Services Pvt Ltd

Location
India - Kolkata
Education
Bachelor's degree, IT
Experience
10 years, 1 Months

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Work Experience

Total years of experience :10 years, 1 Months

Technical Support Engineer at Skytel Tele Services Pvt Ltd
  • India - Kolkata
  • My current job since February 2016
Customer Support Executive at Limtex Infotech Ltd
  • India - Kolkata
  • September 2015 to January 2016

Take calls and Understand the customers problems regarding their Devices, Troubleshoot basic problems, Transfer the calls to concern departments, document entire process in cases.

Hardware & Network Support Assistant at PHEONIX COMPUTING INDIA
  • India - Kolkata
  • July 2013 to November 2014

Lan Troubleshooting, PC Maintenance, Email configuration etc.

Education

Bachelor's degree, IT
  • at GLOBAL GROUP OF INSTITUTIONS
  • December 2012

Education Qualification

Bachelor's degree, Computer Application
  • at Global Group of Institutions
  • December 2012

Education Qualification

High school or equivalent,
  • January 2012

Education Qualification

High school or equivalent, GENERAL
  • at NAGAR A.M HIGH SCHOOL
  • March 2009

Education Qualification

Specialties & Skills

IP PBX
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Firewall Administration
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IT Technical Support
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Active Directory
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ACTIVE DIRECTORY
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CISCO
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COMPUTER HARDWARE
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DECISION MAKING
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DHCP
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DNS
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TROUBLESHOOTING
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Windows Administration
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Firewall Administration
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Linux OS
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CABLING
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IPTables
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Languages

English
Expert
Hindi
Expert

Training and Certifications

MASTERS IN NETWORK ADMINISTRATIONS (Training)
Training Institute:
JETKING INFOTRAIN LTD
Date Attended:
December 2014